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IT Helpdesk First Line Support

CBRE ExcellerateJohannesburg, ZA

5 days ago

Job description

Job title : IT Helpdesk First Line Support

Job Location : Gauteng, Johannesburg

Deadline : November 16, 2025

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Main purpose / objective of the position :

Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.

To provide first line end user support

Answer helpdesk phone calls

Log calls

Assign calls

Consolidate calls

Experience / Education :

2-3 years’ experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills / Competencies required :

Communication skills

Excellent verbal communication in English

Attention to detail

Organized

Friendly / Peoples Person

Calm under pressure

Customer focused

Knowledge required :

General understanding of IT helpdesk operation, and broad understanding of IT support.

Ability to translate clients’ problems into detailed logged calls

Remote support, assisting staff with first line issues, printing, logging on etc.

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