Client Support Specialist

Job Description

Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients.

Duties & Responsibilities

• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individual needs and requirements.
• Ensuring that all queries are dealt with in a professional manner within the required timeframes.
• Resolving any queries regarding products or services.
• Following-up on orders to ensure delivery by specified dates.
• Maintain current knowledge of products,programs,processes and policies.

Requirements

Desired Experience & Qualification

Requirements

Desired Experience & Qualification 2 years experience in a client services and relationship management role. Excellent verbal and written communication with both external and internal stakeholders. Helpdesk support experience is an advantage. High attention to detail and service-orientated. Comfortable working in a fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.