Customer Support / Account Manager

About the job Customer Support / Account Manager

Customer Support / Account Manager

Location : Remote (Johannesburg or Cape Town)

Salary : R18,000 R23,000 per month

Working Hours : UK Hours (8AM4PM or 9AM5PM)

We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of sale through to onboarding and long-term account management. You will work closely with the sales team and other departments to ensure a seamless customer journey.

This is a remote position, open to candidates based in either Johannesburg or Cape Town, who can work UK hours.

Responsibilities

• Manage customer accounts from the point of sale, ensuring a smooth onboarding experience.
• Act as the primary point of contact for clients, providing ongoing support and building long-term relationships.
• Work closely with the sales team to ensure a seamless handover and after-sales process.
• Monitor customer satisfaction and proactively address any concerns to ensure client retention.
• Provide support, guidance, and troubleshooting assistance to clients, helping them fully utilise our products and services.
• Collaborate with internal teams to streamline processes and enhance the customer experience.
• Maintain accurate records of client interactions and feedback to support continuous improvement.
• Meet and exceed targets related to client retention and satisfaction.

Requirements

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