Head : Short-Term Insurance Claims
Absa Group LimitedJohannesburg, ZA4 days ago
Job descriptionDevelop tactical strategy and delivery plans, formulate associated practice / s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives. Provide strategic and operational leadership of the short-term claims function across motor, non-motor, and commercial portfolios. The role ensures that all claim outcomes deliver cost efficiency, control integrity, and customer trust, while driving transformation through digitisation, supplier integration, and governance upliftment. This role is pivotal to achieving AIC’s operational excellence, leakage mitigation, and customer-centric transformation objectives. The Head of Short-Term Claims is a critical enabler of AIC’s operational transformation directly influencing the loss ratio performance, control maturity, and customer trust. Success in this role will secure AIC’s position as a digitally enabled, customer-first insurer within the Absa Group. Bachelor’s degree in Insurance, Risk, or Business (essential), Postgraduate qualification in Business, Risk, or Leadership (advantageous) Strategic Direction : Define and implement the short-term claims strategy aligned to AIC’s broader operations, digital, and customer experience goals. Operational Leadership : Manage end-to-end claims performance (turnaround, accuracy, and quality) across all product classes. Financial Control : Drive sustainable loss ratios through strong leakage management, cost efficiency, and accurate reserving. Governance & Compliance : Maintain full adherence to FSCA, FAIS, POPIA, and Absa Group frameworks. Supplier & Partner Management : Oversee national supplier network (DCG, PG Glass, Glasfit, Builders, towing and car hire partners) ensuring commercial alignment and service excellence. Customer Experience : Embed empathy, fairness, and digital accessibility in every claims’ interaction, enhancing retention. Leadership & Capability : Build a technically strong, high-performing leadership team with deep control and operational capability. Regulatory certification : RE1 / RE5, FAIS Fit & Proper 10–15 years’ experience in short-term insurance, with 5+ years in an executive or senior leadership role Proven record in claims transformation, automation, supplier governance, and financial control Bachelor`s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required) Insurance jobs
Job title : Head : Short-Term Insurance Claims
Job Location : Gauteng, Johannesburg
Deadline : November 30, 2025
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End Date : October 28, 2025
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Insurance • Johannesburg, ZA