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Staffing Consultant

Staffing Consultant

ELCB Information Services (Pty) LtdWorkFromHome, Gauteng, South Africa
19 days ago
Job description

Overview

This is an opportunity to work part-time shifts at private emergency services facilities in multiple locations (Kathu, Kuruman, Cape Town) in Northern Cape, the Western Cape, and other regions. The roles involve providing service delivery, HR administration, recruitment support, payroll, and client / customer service across various departments and international partners. The work includes handling information and ensuring high-quality service delivery and confidentiality in handling sensitive information.

Responsibilities

  • Assist customers with inquiries, complaints, or product / service information.
  • Process orders, forms, applications, or service requests.
  • Share feedback with management to improve processes and service.
  • Provide shift administration services and collaborate with colleagues to achieve shared goals.
  • Manage client information in CRM (e.g., enters and updates client information, prepares profiles).
  • Lead or support HR Shared Services activities, including information preparation for reporting, budgets, surveys, action plans, and organigrams.
  • Deliver HR advisory services, talent acquisition processes, payroll leadership, and compliance activities.
  • Maintain accurate and confidential information, including payroll and HR records; ensure data integrity in systems (e.g., HR Information Systems, SAGE 300 People).
  • Develop subject matter expertise in HR disciplines such as compensation, benefits, international HR, employee relations, learning and development, talent acquisition, and HR information systems.
  • Provide internal teams with up-to-date client profiles and information; coordinate with external service providers and agencies as needed.
  • Participate in projects and contribute to a service-oriented culture to meet service level agreements with stakeholders.
  • Prepare proposals, briefings, presentations, and reports; present information clearly to different audiences.

Qualifications

  • Minimum of 1 year of experience in customer service, call centre, or client-facing roles.
  • Strong information management, confidentiality, and discretion in handling sensitive information.
  • Proficiency with MS Office and HR Information Systems; ability to manage applicant tracking and recruitment databases; experience with CRM systems (Zoho) and SAGE 300 People is advantageous.
  • Ability to handle pressure, maintain accuracy, and demonstrate a client-service orientation.
  • Experience in HR administration, payroll, or remuneration / reward advisory is beneficial.

    • Employment Details

    Market-related compensation with basic salary plus commission. Flexible, part-time shifts with opportunities to support international partner businesses and multiple locations.

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    Consultant • WorkFromHome, Gauteng, South Africa