Enterprise Solutions Specialist Iii
JabilGauteng, South Africa5 days ago
Job descriptionProven, hands-on experience in the coatings industry. Advanced practical skill in spray painting and other coating application techniques. A thorough understanding of product mixing ratios, viscosity, and solids content. Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet / dry film thickness gauges, gloss meters). A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects. The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions. Excellent problem-solving skills with the ability to troubleshoot application issues on-site. Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support. Translate customer and sales team requests into practical technical solutions and product recommendations. Precisely prepare high-quality product samples for customer evaluation and for the showroom. Draft clear and accurate product specifications and technical data sheets for internal and external use. Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability. Proactively suggest improvements for existing products and application processes. Maintain the company showroom. Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements. 1 year experience as a technical support and post solution engineer in a SaaS company - Advantage. Ability to write and present articulated documentation and processes. Managing multiple projects and meeting deadlines by using tech tools. Native English speaker with excellent verbal and written skills. Proactive self-starter with a solution-focused and positive attitude. An independent, curious, rigorous, and proactive type of person. Experience with ticketing tools (Jira, Zendesk,Intercom, etc) in a SaaS environment - Advantage. Information Security certification such as CISSP, CISA, CISM, CCSK, ISO 27001 Lead Implementer - advantage. Ability to work collaboratively in a fast-paced environment. Responsibilities Technical and professional Support Provide exceptional tier 1 technical support to clients, addressing and resolving technical issues promptly. Provide exceptional tier 1 professional support to clients, addressing and resolving professional (compliance) issues promptly. Respond to client inquiries via various channels (email, chat, tickets) and effectively troubleshoot problems. Collaborate with cross-functional teams to resolve complex technical issues and escalate when necessary. Ticketing and Documentation Utilize ticketing tools to log, track, and manage client issues, ensuring accurate and timely resolution. Maintain detailed and comprehensive documentation of technical support processes, troubleshooting steps, and issue resolutions. Client Interaction Establish and maintain positive relationships with clients through clear and effective communication. Communicate technical information in a user-friendly manner to clients with varying levels of technical expertise. Conduct regular follow-ups with clients to ensure satisfaction and gather feedback. Technical Onboarding Assist clients with the technical onboarding process, ensuring a smooth transition to our products. Innovative Work : Be part of a cutting-edge product shaping the future of security and compliance. Learning &Growth : Access courses, conferences, and mentorship to grow your career. Collaborative Culture : Work with inspiring colleagues in a supportive environment. Relaxation & Fun : Take breaks in our relaxation room or join our team events, happy hours, and holiday celebrations. Family First : Personal and family priorities always come first. Ready to innovate and grow with us? Join Scytale and help transform cybersecurity compliance for companies worldwide 2+ years of experience in an IT support role. Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts) Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls). Ability to troubleshoot connectivity issues. Basic PowerShell scripting for task automation or troubleshooting. Experience supporting Windows Server environments. Familiarity with ticket management systems (e.g., Jira). Proven ability to work with end users and clients in a professional manner. Strong troubleshooting and communication skills. Ability to manage multiple support tasks and prioritize effectively. Basic understanding of networking concepts (firewalls, IP ranges, routing). Experience working in small, agile IT teams. Exposure to monitoring or remote support tools. Provide first and second-line support for in-house developed applications and infrastructure. Manage and troubleshoot issues in Microsoft Azure environments. Perform routine server support tasks. Log, manage, and resolve tickets using a ticket management system. Deliver client-facing support via Microsoft Teams or telephone. Ability to communicate technical solutions to non-technical users clearly and patiently. Prioritize and resolve incidents within agreed Service Level Agreements (SLAs). Collaborate with internal teams to escalate and resolve complex issues.
Technical Support Specialist – Johannesburg
Objective Personnel – Johannesburg, Gauteng
Posted 17 days ago
Job Description
Qualification
- A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued
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Technical Support Specialist – Sandton
Gauteng R - R – Scytale
Posted today
Job Description
Description
Scytale is looking for Technical Support Specialists to join our team in a cyber risk start-up on a mission to make SaaS security compliance smart, effortless, and simple. We work tirelessly to create an automated end-to-end solution for startups and tech enterprises that struggle with meeting security audit demands. backed by VAT IT Group, which has served over 15,000 customers worldwide, including numerous fortune 500 companies for over 20 years.
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Is this job a match or a miss?
Operations and Technical Support Analyst – Johannesburg
Johannesburg, Gauteng – Network Recruitment
Posted 6 days ago
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Posted today
Note : This description retains the core responsibilities and qualifications of listed roles, but presented in a structured, filter-friendly format per guidelines.
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Solution Specialist • Gauteng, South Africa
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