Netsuite Support Engineer
United ExportsPaarl, Western Cape, South Africa9 days ago
Job descriptionDeliver user training to improve system adoption and productivity. Develop training guides and best‑practice materials. Offer continuous support to enhance user confidence and system utilisation. Maintain accurate system documentation, workflows, and SOPs. Identify and recommend process improvements for efficiency and usability. Collaborate with stakeholders to optimise system performance. Monitor system usage to detect and address recurring issues. Implement automation and configuration enhancements. Stay current with NetSuite updates and assess their business impact. Align system improvements with overall business objectives. Suitable tertiary qualification in IT, Business Information Systems, or a related field Minimum 3–5 years of experience in supporting NetSuite ERP systems Strong understanding of ERP systems, business processes, and system administration Experience in troubleshooting, user support, and training within an ERP environment Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous) Proficient in NetSuite ERP, including workflows, permissions, roles, reports, and saved searches. Skilled in system troubleshooting, configuration, and user administration. Able to understand and support finance, supply chain, and operations processes. Analytical and detail-oriented, with a structured approach to problem‑solving and documentation. A strong communicator who can translate technical concepts into practical business solutions. Proactive and independent, with the initiative to identify inefficiencies and recommend improvements. Passionate about continuous learning, system optimisation, and driving user confidence through support and training. High first‑call resolution rate for NetSuite‑related issues. Increased user adoption and satisfaction. Reduction in recurring issues through proactive solutions. Up‑to‑date documentation and effective collaboration with business teams.
Job Description
The purpose of this role is to provide first-line and second-line support for NetSuite users, ensuring efficient system usage, troubleshooting issues, and implementing long-term solutions for recurring problems. This individual will be responsible for maintaining system documentation, conducting user training, and working closely with business stakeholders to ensure that NetSuite is optimally configured to support business operations.
Key Performance Outputs
End-User Support & Troubleshooting
- Provide effective first- and second-line NetSuite support.
- Resolve issues promptly, minimise downtime, and elevate complex cases when needed.
- Analyse recurring problems and implement lasting solutions.
User Training & Adoption
System Documentation & Process Improvement
Continuous Improvement & Long-Term Solutions
Requirements
Qualification / Experience
What You’ll Bring :
You’ll bring a blend of technical expertise, business understanding, and people skills to help our teams get the most out of NetSuite.
You are :
Key Success Indicators
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Support Engineer • Paarl, Western Cape, South Africa
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