Contact Centre Clinicians (Dedicated Care Navigators)

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.

Role Overview

Remote Work : The individual is expected to have reliable backup power supply and a strong, stable WiFi connection as these are essential requirements for effectively performing in a remote capacity.

Hours : Shift Hours with the following options (shifts may vary slightly depending on client demand fluctuations) :

This is a 5 day per week role; Monday to Friday. The following shift options are available and the successful individuals may select their preferred schedule :

Working Hours Available; South Africa Standard Time (SAST)

• Shift 1 - 4am - 1pm SAST
• Shift 2 - 6am - 3pm SAST
• Shift 3 - 9am - 6pm SAST
• Shift 4 - 2pm - 11pm SAST

Key Responsibilities

Minimum Skillset Required

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

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