CSO Assistant (Adult Probation)

Harris CountyDihlabeng Local Municipality, Free State, South Africa

7 days ago

Job description

The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across six locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive‑behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long‑term success. With a focus on utilizing evidence‑based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.

Basic Function

The Community Supervision Officer Assistant is often the first point of contact for individuals navigating through community supervision—offering guidance, resolving concerns, and helping connect them to the right resources. This role is ideal for someone who thrives in a fast‑paced, people‑centered environment and takes pride in being a reliable, compassionate presence. In addition, this position supports the operations of the Department by assisting the Community Supervision Officers with duties related to individuals placed under community supervision. It provides guidance and support to clients while ensuring compliance with court orders and rehabilitation programs often requiring visits to their homes, depending on assignment.

Essential Functions

Greet clients cordially and assist with check‑in procedures and general inquiries, including home visits (if applicable)
Operate internal computer systems to manage client intake, scheduling and review as needed
Address routine client concerns when assigned officers are unavailable, including coordinating field visits
Perform casework that does not require CSO certification, ensuring accurate documentation and follow‑through
Identify complex client issues and ensure they’re directed to the appropriate staff for resolution
Exercise privileged communication and maintain up‑to‑date knowledge of departmental operations and scope
Manage sensitive information with discretion
Testify in court when required, providing clear and accurate accounts of procedures followed
Review and update records in the Case Management System (CMS) and Program Database
Work additional time as needed to support departmental needs and ensure client service continuity
The office is based in one of our Houston locations and may require frequent travel throughout the Houston Metroplex
Company vehicle use based on availability

Nonessential Functions

Performs other related duties as assigned

Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274‑5445 or email

Education and Experience

Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University)

Two (2) years of substantive work in the criminal justice industry (Must demonstrate experience in application of case management principals)

Six (6) months of employment with a Texas Community Supervision and Corrections Department

Knowledge, Skills, and Abilities

Able to lift heavy files, up to 25‑30 pounds

Thorough knowledge of current office practices and procedures

Good working knowledge of current computer functions and procedures

Experience with Microsoft Office suite

Strong interpersonal, oral and written communication skills

Proactive, solutions‑oriented mindset

Commitment to professionalism and public service

Eligibility for access to TCIC system

Licensure

Valid Texas Drivers’ License

NOTE

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

Bilingual skills

THIS IS NOT A CONTRACT POSITION. EMPLOYMENT AT‑WILL POLICY APPLIES.

Position Type and Typical Hours of Work

Regular Full‑time | 40 hours per week

Schedule will fall within these operational hours :

Monday - Thursday | 7 : 00 a.m. – 7 : 00 p.m.

Friday | 7 : 00 a.m. – 5 : 00 p.m.

Salary

$19.59 Hourly ($3,395.60 Monthly) - $21.80 Hourly (3,778.67 Monthly)

Depends on Qualifications

Based on 26 Pay Periods

Work Environment and Physical Demands

While performing the duties of this job, the employee regularly works in an office setting

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to communicate with co‑workers and clients, and must be able to communicate and receive accurate information. The employee is regularly required to visually observe clients during individual and / or group settings for assessment purposes. The employee is occasionally required to travel to court, correctional facilities, or other HCCSCD or Harris County locations.

Reporting Relationships

Reports To Position : Supervisor

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the hiring department.

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Assistant • Dihlabeng Local Municipality, Free State, South Africa