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Franchise Compliance Controller

Franchise Compliance Controller

takealot.comJohannesburg, Gauteng, South Africa
30+ days ago
Job description

a leading South African online retailer is looking for a highly talented Franchise Compliance Controller to join our Kwa-Zulu Natal Team. We are a young dynamic hyper growth company looking for smart creative hard-working people with integrity to join us. We offer a market related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include :

  • Monitor and report on franchise and driver performance and operational compliance in the field
  • Gain contextual understanding of the operational levers involved in driving performance both regionally and branch-specific
  • Train and inform SOPs at a franchise level (Managers Drivers) and identify non-compliance as necessary to senior management
  • Assist in the continued improvement of SOPs for across the delivery network
  • Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs as related to further business strategies aligned with the Head Office and operational teams
  • Monitor and report on branch adherence to franchise agreements and key performance indicators (KPIs)
  • Manage and work to improve weekly KPIs at franchise level
  • Conduct regular audits to assess & measure performance and compliance
  • Travel locally in and around an allocated region as well as to allocated regional branches as required as part of your weekly deliverables
  • Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
  • Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
  • Address key branch tracking metrics in regional complaints and branch-customersatisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required :

  • High energy self-starter high level of initiative creativity and adaptability
  • Project management and ability to prioritise focus according to set deliverables is critical
  • Auditing SOP compliance
  • Execution oriented and operationally pragmatic
  • Understand how technology works for business
  • Hands‑on field and operational experience
  • System and process‑orientated
  • Attention to detail while still seeing the bigger picture
  • Understand convenience and customer service
  • Comfortable with change and able to engage with colleagues to assess and refine approach
  • Low on ego high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
  • Organization and sound communication will be key success factors of a Compliance supervisor (Franchise)

    • Qualifications and Experience :

    3 yrs experience in a client-facing role in an operational environment or similar required

    A degree or equivalent work experience in process analysis and management

    Ability to analyse data and create reports

    Proficient in Microsoft Office (word excel & powerpoint) required

    Proven track record in operational delivery and execution

    Operational experience managing an outlet hub or a restaurant will be advantageous

    Previous hospitality / retail franchise working experience will be advantageous

    Training experience in an operational setting will be advantageous

    IT or tech savvy will be advantageous

    Field-based work experience

    Previous experience in the logistics industry is not required

    Excellent communication and interpersonal skills

    Keen attention to detail

    Able to coordinate across functional teams to promote efficient operations

    Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

    The Environment :

  • employees are entrepreneurial and dynamic smart customer- centric fun and have the shared ambition of being the leading e- commerce company in Africa.
  • We have fun work hard take ownership work in teams to create solutions and are always open to direct feedback / new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers its all in the execution after all.
  • We love what we do and what we are creating .
  • We seek to employ an Extra Ordinary Mind who is Smart has Integrity and is Hardworking.

    • If you meet the above you are an Extraordinary Mind so come and join us!

    Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

    Employment Type : Full Time

    Vacancy : 1

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