Client Service Technical Manager

Lets be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross‑industry data and deep expertise we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand and outpace the competition.

At Circana we are fueled by our passion for continuous learning and growth. We seek and share feedback freely and celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise and more we create a stronger, more innovative environment for our employees, clients and communities. Circana is proud to be certified by Great Place to Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing

Based in Cape Town – South Africa you will be working as part of the Circana UK Client Service team. The Client Service Manager (CSM) is responsible for leading a team to achieve high levels of team engagement through strong coaching skills, flawless planning and proactive communication. The CSM will play an integral part in managing and developing the whole team in the primary task of delivering accurate client data on time and to the high standard Circana defines.

The Client Service Manager role is a fantastic management position which will enhance a broad experience across many aspects of the client delivery process. The successful candidate will be able to demonstrate a strong proven record of client management and champion executional excellence along with a desire to help their peer group and department.

Job Responsibilities

• Management of a Client Service team providing daily support and focus on executional excellence
• Developing strong partnerships with Circana’s external clients to achieve company objectives of high client satisfaction and retention
• Supporting client services teams with handling client escalations and coaching the team to get to the best outcome
• Proactively identifying initiatives to improve process and expertise across the Client Services department
• Tracking and monitoring of Key Performance Indicators to maintain excellent delivery and client satisfaction
• Co‑ordinating with cross‑functional operations teams to ensure key production milestones are met
• Ensuring compliance with standard operation procedures to maintain efficiency and effectiveness
• Engaging and working alongside the People Client Service Manager to help identify the teams development areas and focus
• Being an expert on Circana’s products and processes; identifying knowledge gaps across the department and addressing these
• Planning and executing projects aligned with the Client Services strategy to drive continuous improvement
• Networking and engaging with other Circana teams to build strong relationships
• Informing and contributing to internal review meetings
• Communicating team status reports to update and measure performance internally

Measures of Success

Requirements

Circana Behaviors

Location

This position can be located in the following area(s) : Cape Town, South Africa.

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Key Skills

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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