Applications Services Desk Support Consultant â Aftersales

ExecutivePlacements.com - The JOB PortalJohannesburg, Gauteng, South Africa

21 days ago

Job description

Our Client is seeking a dynamic, people-focused problem solver with a passion for tech and customer service? If you thrive in fast-paced environments and love being the go-to person for solutions, we want to hear from you!

The Client is a leading player in the automotive solutions space. As an Applications Service Desk Support Consultant , you’ll be the heartbeat of our client's support team, helping internal and external customers navigate the IMS / DMS systems. You’ll provide hands-on support, troubleshoot issues, and ensure smooth operations. This role is perfect for someone who enjoys variety, thrives under pressure, and loves making a difference through service.

Key Responsibilities :

Early morning system checks and daily application support
Resolving support tickets and escalating where needed
Providing top-tier customer service via phone and remote support

Requirements :

IT-related Degree / Diploma

3+ years’ experience with DMS applications (Autoline, Automate, Drive, Evolve, etc.)

Experience in the motor industry is a big plus

Strong analytical and problem-solving skills

Advanced Excel skills

Experience in a support desk environment

Excellent communication, multitasking, and time management skills

A positive attitude and ability to thrive under pressure

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Service Consultant • Johannesburg, Gauteng, South Africa