Customer Success Manager

RemodelBoom is the #1 revenue-sharing program for home improvement companies.

Our service is unique because clients only pay us when we help them make sales.

This makes it a win-win for everyone.

Join us, and you'll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

Who You Are

A customer obsessive – deeply cares about delighting customers and solving their pains, not about vanity metrics.

A clear and confident communicator – able to articulate ideas, instructions, and feedback in a way that's easy for others to understand.

An infinite learner – always looking to learn more and learn faster.

Feels uneasy when complacent, constantly seeking discomfort.

A structured thinker – you don't skip steps, you're comfortable working within a repeatable process, and you thrive when operating in a well-defined framework.

Organised and excellent with time management – you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track.

A team player – loves giving and receiving feedback and growing as a team.

Extremely focused – practices extreme focus in everything you do, always prioritising time and resources for maximum efficiency.

What You'll Do

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.

Build relationships with our clients and develop deep empathy for their workflows and requirements.

Ensure client campaigns are running smoothly, fixing problems independently.

Measure and communicate impact through personalized looms and calls with the client.

What We'd Like

Previous full-time experience working in US time zones is required.

Please do not apply if you have never worked US-timezone hours before.

Experience in customer success management, account management, project management, or operations.

Can move, think, act, and learn extremely fast.

Has an intrinsic drive and hustle to learn more and do better every day.

Experience with CRMs – familiarity with tools like GoHighLevel or Close is a strong plus.

Working Hours

Since we're based in the US, you'll be working US hours – Monday – Friday 8 am MT to 4 pm MT, which is 5 pm to 1 am South African time.

Benefits

Fully remote

Online games night every Thursday

AirBnB company retreats (Cape Town this year)

Seniority Level

Associate

Employment Type

Full-time

Job Function

Project Management and Customer Service

Industries

Marketing Services and Advertising Services

Location

Cape Town, Western Cape, South Africa

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