Service Ambassador

Service Ambassador – Virgin Active South Africa

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across our service / reception area, exercise floor, studios, swimming facilities and lounge areas. The role engages members across all club offerings and online, supporting member retention through daily interaction and engagement.

Responsibilities

• Control access into the facility and deliver on member needs from entry to exit.
• Communicate information to staff, members and prospective members.
• Provide excellent customer service to achieve NPS and member sentiment score targets.
• Drive digital engagement on our platforms and expose members to personalised digital exercise offerings.
• Build member relations, resolve complaints, and engage members in fitness initiatives to increase retention.
• Promote safe exercise, manage adherence to club rules, safety protocol and maintain cleanliness of the floor.
• Participate in ongoing training and self‑development.

Minimum Requirements

Desired Skills and Attributes

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