Customer Success Manager

Customer Success Manager

Lead Inbound Growth & Customer Excellence for a Top Legal Fintech

Cape Town Hybrid (3 days in-office) | R55 000 - R65 000 p / m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm)

About Our Client

Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in probate, family law, and private client sectors, they've funded over £170 million and partner with 800+ of the UK's top law firms. With a mission to level the playing field during legal proceedings, their solutions empower people and their solicitors with timely, stress-free financial support.

The Role : Customer Success Manager

This is a pivotal dual-role opportunity : part inbound sales closer, part team leader. You'll own the full inbound sales funnel from lead qualification to negotiation and closing, while inspiring and guiding a high-performing client services team across South Africa and the UK. You'll lead with empathy and commercial edge, ensuring every client interaction results in exceptional outcomes. As a key player in shaping how the customer function scales, you'll also contribute to process optimisation, strategy, and team design.

Key Responsibilities

• Bring 2+ years of closing experience in CS or Account Executive roles
• Own and convert inbound leads from first contact through to successful deal closure
• Maintain accurate sales records and CRM hygiene for pipeline visibility
• Mentor, lead, and grow a performance-driven customer success team
• Set and track clear KPIs across client service operations
• Act as a client advocate internally, balancing experience with commercial goals
• Collaborate with marketing and underwriting teams to improve lead flow and client outcomes
• Help shape the future of inbound sales by introducing scalable systems, automation, and improved workflows
• Feed client insights into product development and go-to-market strategies

About You