Operations Manager

Operations and Service Delivery

• Act with utmost urgency when attending to any client request.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to
• Ensure work schedules / job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required
• The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file
• The upkeep of the unit master file (Business Information File) kept at Head office by submitting all changes (upsells / down sells / scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File
• Delivery of chemicals and consumables to sites may be a requirement
• Delivery of pay slips monthly to sites

Communication

Labour Management

Health and Safety

Unit Finance

General

Required Experience : Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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