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Reporting Analyst

Reporting Analyst

TeleperformanceCape Town, Western Cape, South Africa
30+ days ago
Job description

Overview

We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position demands a proactive approach to delivering data-driven insights, influencing stakeholders, and maintaining high-quality standards

Qualifications

Education & Specific Training

  • Matric equivalent qualification (essential).

Work Experience

  • Minimum 1 year of experience as a Reporting Analyst or in a similar analytical role (essential).
  • Background in the BPO sector (essential).
  • Minimum of 1 year of administration experience.

    • Responsibilities

  • Data Management and Reporting
  • Extract, manipulate, and analyze data from multiple systems (Client and TP platforms).
  • Design, prepare, and deliver insightful reports tailored to internal and external stakeholders
  • Ensure accuracy and timeliness of all data-related deliverables.
  • Operational Insights and Performance Improvement.
  • Interpret complex datasets and translate findings into actionable insights for operational teams.
  • Support campaign performance enhancements by reporting key metrics and identifying areas for improvement.
  • Actively participate in strategy discussions to drive business and campaign objectives.
  • Stakeholder Engagement.
  • Build and maintain strong relationships with internal teams and clients.
  • Effectively communicate technical information to non-technical audiences.
  • Collaborate with the broader WFM and MI teams to align reporting and operational goals.

    • Required Skills

    Technical Skills

  • Intermediate to advanced proficiency in Excel, including experience with pivot tables and macros (essential).
  • Familiarity with automated reporting tools such as Power BI, Tableau, or Business Objects (preferred).

    • Minimum Skills

  • Analytical and Technical Expertise
  • Exceptional analytical skills and meticulous attention to detail.
  • Behavioral and Interpersonal Skills
  • Customer-focused, resourceful, and resilient under pressure.
  • Strong verbal and written communication skills, with the ability to tailor messages to diverse audiences.
  • A proactive and solution-oriented mindset with a willingness to take ownership of outcomes.
  • Time and Task Management
  • Demonstrates flexibility in handling shifting priorities and multiple demands.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Reliable and self-motivated with a strong sense of accountability.

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    Reporting Analyst • Cape Town, Western Cape, South Africa