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Operations & Project Manager

Operations & Project Manager

JobRackWorkFromHome, KwaZulu-Natal, South Africa
2 days ago
Job description

About the role

We’re looking for a Client Project Manager . You’re the steady, sharp, low-ego operator who keeps projects moving, communicates clearly with clients, and leads freelancers with confidence. You understand creative work, protect scope, and know how to say “this is out of scope” nicely (and get it approved).

What sets you apart : You're financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided). You're also looking for an opportunity to grow. For the right person, this role offers the potential to develop into a leadership position, eventually managing the day-to-day operations of the firm.

Responsibilities

  • Manage projects from kickoff to delivery
  • Lead client and talent onboarding and run regular client calls
  • Be the main client point of contact and build strong relationships
  • Coordinate the creative team and align deliverables with the brief and timelines
  • Maintain project tools and systems (docs, trackers, assets, comms)
  • Support proposals and ramp-ups for new engagements
  • Solve blockers fast and keep momentum across teams
  • Hold the line on scope and standards with both talent and clients
  • Build and maintain project budgets within company templates
  • Turn completed projects into concise case studies using our templates
  • Assist with off-season marketing tasks when needed
  • Working Hours : Full-time, working 6 : 00 am-2 : 00 pm EST (12 : 00-8 : 00 pm SAST) with occasional flexibility during busy periods

About you

To excel in this role, you need :

  • Agency or studio experience (creative / branding environment preferred)
  • Strong project management and organization skills (multi-project juggling)
  • Creative industry fluency (you “get” design quality and brand fundamentals)
  • Proficiency with core digital tools (Google Workspace, Slack, Dropbox)
  • Budgeting and negotiation skills for change orders and profitability
  • Experience with high-profile or senior-level clients
  • Branding agency background specifically
  • Leading distributed freelance teams across time zones
  • Hands-on experience creating short case studies from finished work
  • Familiarity with SOWs / estimations and change-order processes
  • You’re calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and you’re comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady.

    • What’s in it for you?

    Full-time, fully remote, EST-aligned hours

    10–15 days paid holiday per year

    End-of-year bonus based on company performance

  • Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Project Management
  • Industries
  • Marketing Services

    • #J-18808-Ljbffr

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    Project Manager • WorkFromHome, KwaZulu-Natal, South Africa