Digital Commerce : Sixty60 Product Owner

Digital Commerce : Sixty60 Product Owner

Role Purpose

Step into the fast lane of e-commerce innovation and join the team behind Checkers Sixty60, South Africa's leading on-demand grocery delivery service! We're searching for a dynamic and visionary Product Owner to take ownership of our core Order Management processes. This isn't just a role; it's a chance to help design and manage the delivery of seamless experiences that millions of South Africans rely on daily. You'll be the crucial link, enhancing our robust backend platform that empowers our cutting‑edge frontend channels to effortlessly create and track every single order, ensuring precision and reliability from ‘click’ to ‘delivered’. Crucially, this platform will also serve our operational support teams, offering them real‑time visibility into order progress so they can proactively intervene and guarantee our customer service levels are consistently met.

If you're passionate about optimizing complex systems, thrive in a high‑growth, agile environment, and are ready to tackle challenges that directly impact customer satisfaction and business scalability, this is your moment. You'll translate strategic vision into tactical execution, driving the roadmap for essential order lifecycle features. Come build the future of grocery delivery with us—a place where your work has immediate, tangible impact, and every day brings the excitement of setting new industry benchmarks!

Role Description

• Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
• Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign‑off.
• Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
• Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system / data flows, and high‑level system integration requirements.
• Review integration and architecture specifications and provides input to ensure they address all requirements.
• Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog.
• Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
• Ensure all user stories are written and that each user story has acceptance criteria.
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities.
• Provide clear solution direction to the agile team (or multiple agile teams).
• Apply economic decision making.
• Sequence user stories based on team PI objectives.
• Balance PI objectives with local team requirements.
• Ensure team backlog readiness for next iteration.
• Include the team in backlog refinement.
• Participate in ART level events : ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand‑ups, and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end‑user i.e. consumers, operational users, etc.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign‑off on the feature.
• Actively promote and advocate product features and customer‑first product design incl. high levels of customer empathy.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a lead subject matter expert to guide product development.
• Coach and support junior and mid‑level product owners in their development.

Qualifications and general experience

Specific experience : On Demand

Key competencies and work ethic

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and / or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

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