Relationship Manager
G-Core CapitalKloof, KwaZulu-Natal, South Africa4 days ago
Job descriptionMatric and Diploma or Degree in Business, Communications, or Marketing 2â4 years in a client-facing or account management role Experience in IT or technology sector (preferred) Essential Knowledge CRM, admin, and ticketing systems IT services environment (advantageous) Written and verbal communication Admin discipline Time management Conflict resolution Results-driven Self-managed Detail-oriented Initiative Ownership mindset Interpersonal communication Recognising growth opportunities Structured follow-up Problem solving Prioritisation Serve as the main point of contact for assigned clients Conduct monthly review calls or check-ins Proactively manage client communications and expectations Follow up after implementations for feedback and continuous improvement Prevent service issues from escalating to senior management To ensure internal teams are aligned in delivering consistent service Track open tickets and follow up to resolution Liaise with service desk, technicians and project teams Delivery teams receive the context and coordination needed to perform efficiently Monitor recurring issues and collaborate on resolution plans Maintain SLA visibility and ensure deadlines are met Assist with license, renewal, and hardware / software coordination
SUMMARY : Key Objectives
- Ensure long-term client satisfaction and retention
- Maintain strong relationship management and service coordination
- Ensure accurate admin and documentation in support of service delivery
- Identify and refer opportunities for value-based client growth
POSITION INFO
FORMAL LEARNING REQUIREMENTS
EXPERIENCE REQUIREMENTS
KNOWLEDGE AND SKILLS REQUIREMENTS
COMPETENCY REQUIREMENTS
KPA'S
Objectives :
To maintain strong relationships and ensure long-term satisfaction
Roles and Responsibilities
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Relationship Manager • Kloof, KwaZulu-Natal, South Africa
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