An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced data-driven environment. The role focuses on ensuring seamless service delivery optimising operational efficiency and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement customer satisfaction and people management across large-scale operations.
Key Responsibilities :
- Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
- Drive operational efficiency cost optimisation and performance improvements across teams
- Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
- Ensure SLA adherence and maintain high levels of client satisfaction
- Build and mentor high-performing teams focusing on employee engagement development and retention
- Support leadership in business development initiatives and process improvement strategies
- Monitor financial performance including revenue gross margin and operational KPIs
Requirements :
Graduate qualification required; postgraduate qualifications advantageousMinimum 10 years of experience in healthcare operations management within a BPO or similar environment preferably at a senior leadership levelProven experience managing large contact centers and client relationshipsStrong analytical decision-making and prioritisation skillsExcellent communication and interpersonal skillsDemonstrated ability to manage and develop high-performing teamsRequired Experience :
Chief
Key Skills
Economics,Internal Audit,SQL,Risk Management,Compliance,Leadership skills,Oversight,Business partner,AVP,Requlatory agencies,Finance,Accounting,Potifolio,Project Management,Operational Risk
Employment Type : Full-Time
Experience : years
Vacancy : 1