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Head of Operations

COREcruitmentGauteng, South Africa

14 days ago

Job description

Overview

An exciting opportunity as Head of Operations has become available with this international company, overseeing their expanding South African operations based in Johannesburg.

About :

This role ensures seamless coordination between departments driving operational excellence, cost efficiency, standardised operating procedures & processes, driving customer centricity & staff satisfaction.

Responsibilities

Developing, planning & implementation of strategies that align with business goals, promoting operational success, guest satisfaction & staff engagement
Managing relationships with key stakeholders to understand the needs of current customers & devise & implement operational strategies
Collaboration with departments across the company (revenue, marketing, sales, finance ++)
Assist in setting financial targets & budget development & monitoring
Monitoring the performance of operations using key metrics & reporting back to the senior management team

Requirements

South African national or valid work permit

Start Date 1 November or sooner if available

BSc / BA / MSc / MA in Business Administration, finance or relevant field / or work experience equivalent

10 years operational experience at a similar level

In-depth understanding of contact centres, software used & data analysis.

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Head Of • Gauteng, South Africa