A vacancy exists in the Dealer Operations Department, which forms part of the Sales & Dealer Network Division and is based in Johannesburg. This position reports to the Regional Sales and After Sales Managers in the North Region.
KEY PERFORMANCE AREAS
- Physical visitations / engagement with dealerships on a regular / needs basis
- Adherence to all franchise standards at dealer level
- Optimise Customer Experience at dealer level
- Profitable dealership management
- Implementation and maintenance of operational guidelines at dealer level
- Implementation and maintenance of minimum environmental standards at dealer level
- Management of all departmental targets, New / Used / Parts / Service CPUS
- Management of dealer market share in line with TSAM’s share objectives
- Management of Toyota Development Programs.
QUALIFICATIONS AND EXPERIENCE REQUIRED
NQF Level 6 - (360 credits) qualification in Marketing or equivalentExperience / exposure in marketing, sales and dealer business environmentPC Literacy (MS Office package - advanced, SAP, e-Toyota)Excellent communication and negotiation skills (Verbal and written)Good verbal and writing skillsBasic Financial SkillsCustomer Handling SkillsProduct and general automotive business knowledgeAutomotive Technical background would be an advantage.COMPETENCIES
Accurate Information gathering and analysisAwareness and commitment to our missionAwareness of situations and decisivenessCommunication and sharing of mid to long term plansCreation of innovation visionEstablishing framework and systems for organisational reviewFeedback of evaluation and long-term development of othersStrategic review of work methodsNegotiation and good communicationRelationship buildingTHIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY.
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