Field Support Engineer

We are seeking a proactive and technically skilled Field Support Engineer to provide on-site and remote support for our clients. In this role, you will be responsible for the installation, maintenance, and troubleshooting of hardware, software, and network systems.

You will play a key role in ensuring high levels of customer satisfaction by delivering timely and effective technical support in the field.

What you’ll do :

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls.
• Asset input - To ensure that all assets are correctly entered into the system.
• User Satisfaction - To ensure that the user is satisfied with the service provision
• Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements.
• All calls which can be resolved remotely is redirected back to the remote support team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
• Productive Time - Maintain productivity of >

75%

Your expertise :

Qualifications required :

MCSE or Microsoft Equivalent

Other information applicable to the opportunity :

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.