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Collections & Recovery Portfolio Manager (Remote)

Collections & Recovery Portfolio Manager (Remote)

Abantu Staffing SolutionsWorkFromHome, Eastern Cape, South Africa
14 days ago
Job type
  • Remote
Job description

Overview :

Our client in the financial services industry is looking to employ a a Collections & Recovery Portfolio Manager to maximise after cost collections on its portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.

Minimum Requirements :

  • Grade 12 / Matric
  • Bachelor’s degree in Finance, Economics, Business Administration, Statistics, or a related field
  • Proven experience in debt collections, financial analysis, or a similar role within the financial services industry
  • Proficiency in data analysis tools and software such as Excel, SQL

Responsibilities : Collections Policy

  • Develop and maintain the collections policy in alignment with current best practices and strategic thinking

    • Management of Collection Strategies

  • Oversee the design, continuous improvement, monitoring, and reporting of collection strategies, with the following objectives :
  • Proactively prevent default among paying customers by identifying and engaging

    • those at risk of default

  • Minimize the roll-forward of early defaulters through targeted intervention
  • Maximize activation of Non-Performing Loans (NPL) and write-off accounts (NPLWO) to optimize NPL net yield
  • Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Activations, Cybertrac, and EDC, aligned with receipting and activation targets

    • Performance Monitoring of Operational Channels

  • Oversee performance across operational channels including Call Centres (CC), Digital Collections, External Debt Collectors (EDCs), and Cybertrac
  • Establish targets and service level agreements (SLAs) for each channel
  • Develop and maintain performance monitoring reports to track delivery against these targets and SLAs
  • Monitor stock rotation and aging accounts to ensure operational momentum and

    • compliance with strategy timelines

    Collaboration with Operational Channels for Segmented Treatments

  • Facilitate weekly performance reviews with Operational Leads, including performance vs targets, activation counts, and receipting trends
  • Work closely with operational teams to define tailored treatment strategies based on customer segmentation : Design digital communication campaigns across SMS, WhatsApp, email, and customer journey flows
  • Create customized scripts and AI prompts for use in the contact centre

    • Settlement Offer Management

  • Manage all customer settlement initiatives, including both structured and ad-hoc offers
  • Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts
  • Define maximum allowable settlement mandates
  • Approve customer-initiated settlement offers within delegated authority

    • Regulatory and Policy Compliance

  • Ensure that all collection activities adhere to applicable laws, regulations, and internal company policies

    • Reporting and Monitoring

  • Compile and present regular performance reports, including weekly CC performance reviews and monthly Manco pack
  • Investigate variances in monthly performance and provide recommendations for corrective action

    • #J-18808-Ljbffr

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    Portfolio Manager • WorkFromHome, Eastern Cape, South Africa