Spa Manager (5 Star Property)

SUMMARY

Our client is a prestigious and well-established 5‑star luxury property in Cape Town, renowned for offering exceptional service and world‑class experiences. They are currently seeking an experienced Spa Manager to join their team and oversee the day‑to‑day operations of their luxury spa.

POSITION INFO

Oversee and manage all spa operations, ensuring a seamless guest experience that aligns with 5‑star standards.

Lead, train, and motivate the spa team to deliver consistent, exceptional service.

Monitor and maintain high standards of cleanliness, ambiance, and guest satisfaction.

Implement and manage spa treatments, packages, and promotional offerings.

Manage scheduling, stock control, and product inventory.

Drive revenue growth through upselling treatments and retail products.

Handle guest feedback professionally and resolve any service issues promptly.

Ensure compliance with health, safety, and hygiene regulations.

Prepare and manage budgets, forecasts, and operational reports.

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