Head of Cloud Operations

Join to apply for the Head of Cloud Operations role at AnywhereNow

Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management . Our vision is simple : to ensure every employee and customer feels heard, understood, and valued.

Today, we’re a team of 240 people working remotely across 22 countries, partnering with over 2,000 leading organisations including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town. Powered by Microsoft Teams and AI-driven insights, we help businesses deliver exceptional customer experiences.

Our culture is rooted in innovation, customer focus, and accountability.

The Opportunity

AnywhereNow is looking for a Head of Cloud Operations who thrives in complexity, leads with clarity, and brings a strategic yet hands‑on approach to cloud infrastructure. In this role, you’ll be responsible for defining and executing our global cloud operations strategy, ensuring high availability, security, and performance across our Microsoft Azure environments.

You’ll lead and mentor the cloud operations team, foster a culture of continuous improvement, and drive operational excellence through automation and data‑driven decision‑making. Your ability to think systemically, anticipate future needs, and communicate effectively with both technical and non‑technical stakeholders will be key to your success.

As the Head of Cloud Operations, you will play a critical role in ensuring the smooth operation and growth of our SaaS business on the Microsoft Azure platform. You’ll be responsible for overseeing the technical aspects of our cloud infrastructure, optimizing performance, and driving operational excellence. If you’re passionate about cloud technologies, strategic planning, and leading high‑performing teams, this role is for you!

This is a global role and you will report into the COO and will work closely with the Global Support Manager, Manager Professional Services, your own Cloud Ops team and other operational departments (Cloud Infra, Product, Sales and Development).

What You’ll be Doing

• Provide (technical) leadership and mentorship to cloud engineering teams : lead by example;
• Responsible for defining the cloud operations strategy and collaborate with cross‑functional teams to define cloud strategy, architecture and best practices;
• Continuously monitor system performance, identify bottlenecks and optimize resource utilisation, all while implementing cost‑effective solutions that maintain high availability;
• Ensuring the design, development and implementation of highly available, multi‑region solutions within Microsoft Azure;
• Work closely with Azure service providers and vendors to negotiate contracts, manage relationships, and ensure service‑level agreements (SLAs) are met;
• Optimize performance and drive operational excellence by identifying areas for process improvement and automation within cloud operations;
• Responsible for overseeing, managing, and administering Microsoft Azure cloud environment at AnywhereNow and for implementing security measures within Azure in order to comply with industry standards, data privacy regulations, and security protocols;
• Be overall responsible for the customer experience and sentiment related to the provision of cloud services. Focus on prevention where possible and fast high‑quality reactive services where not;
• Co‑manage Azure FinOps with Cloud Infrastructure and DevOps teams.

What We're Looking For

You’ll Need To Bring

AnywhereNow is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Software Development, IT Services and IT Consulting, and IT System Custom Software Development

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