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Team Leader

Team Leader

FNB South AfricaJohannesburg, ZA
30+ days ago
Job description

Job title : Team Leader

Job Location : Gauteng, Johannesburg

Deadline : September 30, 2025

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Are you someone who can :

  • Control expenditure and identify process improvements to contain and reduce costs
  • Creates solutions to meet customer demands
  • Deliver internal and external customer service excellence through adherence to quality service standards
  • Manage risks in own area of responsibility
  • Ensure development and continuous value add improvement to operational processes
  • Manage team delivery against goals in the area of responsibility
  • Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
  • Participate in Talent Management practices and processes in line with HR policies and procedures
  • Implement employment equity plan targets in all recruitment and employee movement activities
  • Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
  • Ensure skills are transferred in specific functions
  • Ensure conflict resolution and respond to any complaints or concerns
  • Set relevant stretch goals for team and motivate achievement
  • Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
  • Track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
  • Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team

    • You will be an ideal candidate if you :

  • Must have Matric
  • 1 – 2 years leadership experience is an added advantage
  • Must have an understanding of Credit Card
  • Must have exposure to SARB and BOP (Balance of payments) reporting
  • Must have an understanding of Exchange control rules
  • Completed NQF 5 advantageous

    • End Date : September 13, 2025

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    Team Leader • Johannesburg, ZA