Talent.com
Technical Support

Technical Support

SomewhereWorkFromHome, Limpopo, South Africa
1 day ago
Job description

Overview

Technical Support Remote (South Africa / LATAM)

Full-time Remote MonFri 9 : 00 AM 5 : 00 PM ET

Salary : $1300 - $1500 / month (Based on Experience)

Join the Future of Beverage Tech!

Imagine pouring beverages in bars, restaurants, or cruise ships with our self-pour technology. Our system powers over 500 venues and 12,000 taps worldwide, changing how people enjoy beverages.

We are a growing tech movement and are looking for a Customer Support Technician (T1) who is passionate about tech, thrives under pressure, and delivers a world-class support experience from anywhere in the world.

What Youll Do

  • Be the hero : serve as the go-to expert for customers, solving hardware and software issues in real time with empathy, speed, and precision.
  • Keep systems flowing : troubleshoot self-pour systems remotely to ensure customer operations run smoothly.
  • Think smart, move fast : diagnose problems, escalate when needed, and collaborate with engineers and the support team.
  • Build knowledge : keep documentation and ticketing systems (like HubSpot) up to date and help customers help themselves with self-help tools.
  • Train support, repeat : host virtual training, test hardware / software, and follow up on open issues.
  • Be proactive : monitor system health, support rollouts, and resolve issues before they escalate.

What You Bring to the Table

Must-Haves

  • Excellent English, spoken and written
  • 3 years of technical troubleshooting experience
  • Solid grasp of Windows OS and basic networking
  • Familiar with consumer-grade cabling and routers
  • Sharp problem-solving skills and attention to detail
  • A customer-first attitude with clear, calm communication

    • Bonus Points (or Will Train You!)

  • Experience with restaurant POS systems
  • Understanding of CO2 draft beverage systems
  • Familiarity with tools like TeamViewer, HubSpot, AirCall, and GSuite
  • RFID tech know-how and remote diagnostics experience

    • Schedule & Flexibility

  • Choose your groove : 4x10 or 5x8-hour shifts with a 1-hour lunch
  • Support coverage spans 10 AM–9 PM Central Time
  • Expect rotating evening / weekend shifts
  • Flexible but coverage is important; teamwork is valued

    • Experience Snapshot

  • Computer networking : 1 year
  • Technical troubleshooting : 3 years (Preferred)
  • Windows OS : 3 years (Preferred)
  • Customer support : 2 years (Preferred)

    • Why Youll Love It Here

  • Work remotely from anywhere in South Africa or LATAM
  • Be part of a fast-growing company disrupting the beverage industry
  • Solve meaningful problems for cool customers from cruise ships to iconic brands
  • Get hands-on with cutting-edge hardware and software
  • Join a team that values character, creativity, and consistency

    • If you’re ready to pour your energy into something exciting, apply now and let’s make tech history one tap at a time.

    Key Skills

  • Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, SharePoint, hardware, Dns, Technical Support, Software Applications

    • Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary : 1300 - 1500

    #J-18808-Ljbffr

    Create a job alert for this search

    Technical Support • WorkFromHome, Limpopo, South Africa