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SA Customer Success Specialist - Outbound Calls

SA Customer Success Specialist - Outbound Calls

Sporty GroupWorkFromHome, KwaZulu-Natal, South Africa
18 hours ago
Job description

SA Customer Success Specialist - Outbound Calls

Join to apply for the SA Customer Success Specialist - Outbound Calls role at Sporty Group .

Sporty Group is expanding and building the world's go-to platform for everyday entertainment. We partner with notable brands and athletes and operate platforms including SportyBet, SportyTV, Sporty.com, Football.com and SportyFM.

As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.

What you'll be doing

  • Conduct high-volume outbound calls to reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
  • Achieve and exceed daily, weekly, and monthly KPIs
  • Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
  • Accurately record customer interactions and outcomes in CRM systems
  • Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
  • Provide customer feedback to management to help optimize sales scripts, promotions, and processes

What you'll bring

  • Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms)
  • Strong sales skills with a track record of meeting / exceeding targets
  • Ability to work shift patterns, extended hours, and Saturdays
  • Computer literacy and experience with CRM systems
  • Excellent communication skills (English required; additional South African languages a plus)
  • Results-driven with resilience in a competitive environment

    • What’s In It For You

  • Office in Mbombela (formerly Nelspruit), Mpumalanga
  • A competitive salary + individual performance-based bonuses every quarter
  • 20 Days Annual Leave + Public Holidays
  • South African employment contract
  • Referral bonuses & flash bonuses
  • Top of the line equipment
  • Personalised Support

    • We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

    Your Move

    If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

    If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

    Seniority level

  • Not Applicable

    • Employment type

  • Full-time

    • Job function

  • Other

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    Outbound Specialist • WorkFromHome, KwaZulu-Natal, South Africa