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RMA Technologist

RMA Technologist

Booyco ElectronicsBoksburg, ZA
25 days ago
Job description

Job title : RMA Technologist

Job Location : Gauteng, Boksburg

Deadline : November 06, 2025

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Main Purpose of the Job

  • To Supervise the RMA team. Investigate Product failures : Identify, Isolate and resolve product issues reported through the RMA processes. Visit sites where issues are prominent and repetitive and provide detailed reports. Communicate and report on technical issues identified.

    • Education, experience and competencies

  • Matric and National Diploma Electronics Engineering or equivalent
  • Bachelors' degree Electronics Engineering or equivalent (Advantage)
  • Minimum 2–3 years’ experience in a technical, testing, or repair environment within an electronics manufacturing or service industry.
  • Experience using diagnostic instruments, oscilloscopes, multimeters, and test benches
  • Knowledge of ISO9001; FMEA Documentation; document editing, RMA data analysis and interpretation.
  • Knowledge of soldering, PCB rework, and component-level troubleshooting is advantageous.

    • Responsibilities

    RMA Management and Analysis

  • Receive, log, and track all returned units through the RMA system.
  • Review reports submitted by RMA Technicians to ensure accuracy and completeness.
  • Analyse RMA data to identify recurring issues, trends, and common faults per machine type.
  • Liaise with the Repairs Department to obtain sample failures for further analysis and fault finding.
  • Identify, isolate, and resolve technical issues identified through RMA investigations.
  • Recommend corrective and preventive actions to reduce repeat failures.

    • Technical Evaluation and Reporting

  • Perform diagnostic testing and product evaluation to determine root causes of failure.
  • Conduct product testing in collaboration with Technologists and Product Specialists.
  • Prepare detailed technical reports providing feedback per product and per machine type, based on RMA findings.
  • Present summarized reports and insights for MANCO meetings.
  • Update and maintain control documents and procedures on an annual basis.

    • Collaboration and Continuous Improvement

  • Liaise with Product Specialists and Engineering teams to implement design or process improvements.
  • Coordinate and participate in site visits and reference audits with Product Specialists to address issues identified through RMA reports.
  • Provide feedback and recommendations to enhance manufacturing quality, testing standards, and product performance.
  • Support continuous improvement initiatives to optimize reliability, reduce return rates, and improve customer satisfaction.
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