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Head of Technology (CTO)

Head of Technology (CTO)

OneCartZA
19 days ago
Job description

Job title : Head of Technology (CTO)

Job Location : Gauteng,

Deadline : October 09, 2025

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Job Description

  • OneCart is looking to hire a Head of Technology (CTO) to define and lead the strategy for the engineering and information technology teams, which includes : architecture and infrastructure for offerings and the business; the backend and frontend systems, tools and applications for all stakeholders; support to all stakeholders; any data science and data products that support or power solutions and offerings; quality assurance and automation for all systems and offerings; procurement of 3rd-party services to power all associated systems, tools and applications; vendor and service management of the abovementioned 3rd party providers; Programme Management and Change Management associated with systems, tools and applications; and connectivity and communication capabilities for all associates.
  • In addition, this role is responsible for outlining the company's technological vision, implementing technology strategies, and ensuring that technological resources are aligned with the company's business needs.

    • Strategy Development and Implementation

  • Define an engineering and IT strategy for OneCart's value propositions and business needs.
  • Cascade strategy into areas of responsibility : architecture, infrastructure, applications, data products, quality assurance, and technical support.
  • Work closely with Product Management and Product Design functions to execute on business strategy + engineering and IT strategy.
  • Define an organisational structure that will drive the engineering & IT strategy.
  • Proactively manage IT and business relationships and expectations
  • Actively find ways to improve existing services and find opportunities for digitisation
  • Cascade goals for Continuous Improvement, Innovation and Digitisation to the team
  • Researching any new technologies that may potentially increase our company's competitive advantage
  • Liaising and collaborating with suppliers of technical solutions to enhance product range and customer relations.
  • Ensuring that product architecture supports the priorities of the business.
  • Making executive decisions regarding OneCart's technological needs.
  • Working closely with Finance, Marketing, Business Development and Operations to define and deliver new products, tools and enhancements

    • Product Leadership

  • To be accountable for Product Strategy in alignment with business goals (vision, roadmap, and prioritisation).
  • To have oversight of Product Lifecycle Management – from ideation to launch and continuous improvement.
  • To collaborate with cross-functional teams (Ops, Marketing, Commercial, Finance) to ensure product-market fit.
  • To ensure customer-centric decision-making and using insights / data to shape product direction.
  • To building and guide the Product team (Product Managers, Designers, Analysts).
  • Drive innovation and differentiation in product offerings, not just technology delivery.

    • Application Development and Maintenance

  • To ensure the application development and maintenance of best practices to ensure that customer applications are of high quality and are vulnerable to minimal bug interruptions.
  • To manage the process of planning, creating, testing, and deploying all customer-facing applications, i.e. the software development lifecycle of customer-facing applications.
  • To address and eliminate common business challenges experienced in customer-facing applications.
  • To drive innovation and develop custom solutions to support the business needs and to be on par with cutting-edge technologies by developing robust applications that are scalable, secure, and easily maintainable
  • To leverage proven deployment techniques and industry best practices to make improvements to the applications
  • The continuous updating, analysing, modifying, and re-evaluating of all existing customer-facing applications
  • To constantly enhance and manage solutions that have been developed to stay relevant and meet the wavering needs of the users
  • Ensure all involved parties are on the same page about application development and maintenance strategies by documenting and distributing fully

    • Data Products

  • To have a global view of OneCarts' data requirements and to create a framework for data management and the execution of a data governance strategy.
  • To create and design data architectures to be optimised for analytics initiatives to generate business value.
  • To define the respective data models and underlying data structures to support the business requirements of OneCart.
  • To manage the deployment of data repositories and analytics applications efficiently without unneeded platforms.
  • To ensure data governance to enable faster and more informed decision-making with the right quality data and data analytics.

    • Quality Assurance

  • To implement policies and procedures for the software quality assurance function
  • Evaluates and monitor tools, methodologies, and automation to ensure effective testing and identification of defects
  • To oversees integration, E2E and user acceptance testing efforts
  • Develops, implements, enforces and improves upon quality standards, tools, and methods to ensure quality across new and existing products and services is maintained
  • Engage in the Agile Methodology ceremonies / sprints to inform appropriate data quality and testing considerations as part of acceptance criteria
  • Collaborate with Scrum masters, Engineering Managers and Development team to ensure delivery of high-quality features
  • Design, roll-out and drive adoption of test automation practices

    • Architecture and Governance

  • Provide input to the development and subsequent updates to the technical Architecture
  • Ensure the information technology services roadmap is aligned with the overall business strategy and architecture
  • To ensure the required architecture and governance procedures are followed

    • Infrastructure management and Compliance

    Infrastructure

  • Design, develop and implement infrastructure in line with the engineering and IT strategy
  • Define, manage and report on infrastructure support metrics
  • Define infrastructure security strategy in consultation with Group Security and lead the implementation
  • Investigate innovative practices in infrastructure, and drive adoption to achieve higher service levels and lower costs
  • Ensure infrastructure is high performing, stable and reliable

    • Business continuity :

  • Provide leadership of the IT business continuity strategy
  • Align with overall business continuity strategy
  • Define, manage and report on IT business continuity metrics

    • Devices and Mobility

  • Provide leadership of the device and mobility strategy
  • Define, manage and report on device and mobility metrics

    • ITIL

  • Achieve ITIL SLAs for the business and for clients
  • Manage overall availability
  • Manage overall capacity / performance
  • Ensure outages for maintenance are within outage periods (release management)
  • Review incident and problem reports
  • Own and manage IT continuity planning

    • Compliance

  • Compliance with Walmart Global Standards : IT security, privacy, data governance, audit readiness, procurement policies, and risk management.
  • Regulatory & Legal Compliance : POPIA, GDPR (where applicable), cyber security standards, health & safety in systems, and financial compliance.
  • Internal Controls : ensuring policies, processes, and SOPs are aligned with Massmart / Walmart requirements.
  • Accountability for audit outcomes and closing compliance gaps in Tech and Product

    • Network Management

    Cross-Functional & Business Partnership

  • Translating business needs into Product & Tech strategies.
  • Partnering with Operations, Supply Chain, and Commercial teams to drive growth and efficiencies.
  • Accountability for ROI on tech and product investments, ensuring decisions are financially sound.

    • Network

  • Provide leadership of the network strategy
  • Define, manage and report on network support metrics
  • Define network security strategy in consultation with Group Security and lead the implementation
  • Investigate innovative practices in networks infrastructure, and drive adoption to achieve higher service levels and lower costs

    • Telecommunication and mobility

  • Provide leadership of a telecommunication and mobility strategy
  • Define, manage and report on telecommunications metrics
  • Define Telecomms security strategy in consultation with Group Security and lead the implementation
  • Investigate innovative practices in telecommunications, and drive adoption to achieve higher service levels and lower costs

    • Vendor and Service Management

  • Lead the definition of a Vendor and Service Management approach and then provide leadership support in the implementation.
  • Support the choice and adoption of a methodology and governance framework encompassing vendor and Service Management.
  • Negotiate favourable contracts & SLA terms with the relevant vendors
  • Manage & maintain the vendors to ensure that the terms of the contracts & SLA meet the requirements of OneCart
  • Ensure that adequate road mapping is negotiated and agreed upon upfront
  • Carry out regular service reviews on behalf of the business to ensure excellent service standards
  • Constantly liaise with the business so as to ensure a good understanding of business needs and manage vendors accordingly

    • Procurement

  • Lead the definition of a OneCart IT Procurement strategy and then provide leadership support in the implementation.
  • Account to CEO, Finance and other stakeholders on defined Key Performance Metrics for IT Procurement.
  • Budget control on IT spend

    • Leadership & People Development

  • To be a strategic leader and coach, and be able to inspire and build high-performing Tech & Product teams.
  • To act as a 2IC to the CEO in matters of Product & Tech, providing stability and confidence to the org.
  • Responsibility for culture-building within Product & Tech (innovation, agility, accountability).
  • To build and scale teams across multiple functions (engineering, product, design, data, QA, support).
  • To ensure strong communication and stakeholder engagement skills – with the board, Walmart leadership, and external partners.
  • Hire and grow the technology department in line with business goals and KPIs
  • Manage employee and own skills development
  • Manage employees' and own career development
  • Facilitate knowledge and skills transfer within the department
  • Manage performance cycles
  • Manage talent management in the department
  • Foster team building

    • Effective teamwork and Self –Management

  • Maintain a positive attitude
  • Take ownership of driving your career development (skills and knowledge)
  • Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
  • Communicate effectively, maintain relationships
  • Follow any lawful and reasonable instruction from your line manager
  • Consistently live and be an example of the Company values
  • Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
  • Adherence to the company policies and associated company policies and procedures

    • Minimum Academic, Professional Qualifications & Experience required for this position

  • Bachelor's degree in Comp. Science and / or IT
  • 5 years experience leading one or more aspects of IT and Development
  • 5 years in development / engineering
  • 3-5 years of management experience
  • Knowledge of technological trends to build a strategy
  • Understanding of budgets and business-planning
  • Ability to conduct technological analyses and research
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    Head Of Technology • ZA