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Technical Support Engineer

Technical Support Engineer

HuntWave TechnologiesCape Town, Western Cape, South Africa
25 days ago
Job type
  • Quick Apply
Job description

We are an international video-centric AIoT solution and service provider, delivering advanced security technologies to businesses and organizations across South Africa. We are seeking a Technical Support Engineer to provide expert support, installation assistance, and maintenance for our clients security systems.

Job Responsibilities

  • Introduce new product features to the Channel Customer, help customer to select and configure products
  • Maintains knowledge of technology innovations and trends.
  • Understand and consolidate customer demand for products, feedback to product department for product improvement;
  • To coordinate resources, provide technical support
  • Identifies, investigates, and resolves users problems with software and hardware.
  • Fields support calls, chat, email, and / or other communication from users with inquiries
  • regarding software programming, connectivity, printing, and similar concerns.
  • Consults with clients to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and / or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Arranges service by RMA to repair or replace defective
  • Performs other related duties as assigned.

Job requirements :

  • Degree in Network, communications, computers and other related fields
  • At least 2 years of experience in customer technical support highly preferred.
  • Technical knowledge in the CCTV and Network field

    • Key Skills :

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software
  • Proficient with or the ability to quickly learn an array of hardware and software.
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    Technical Support Engineer • Cape Town, Western Cape, South Africa