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SAP CX / CRM Solution Architect

SAP CX / CRM Solution Architect

Zimele TechnologiesJohannesburg, Gauteng, South Africa
6 days ago
Job description

Overview

Job Title : SAP CX / CRM Solution Architect

Location : Johannesburg / Cape Town, South Africa

Employment Type : Full-Time

Experience Required : 10+ years in SAP CRM / CX architecture and implementation

We are seeking a highly experienced Solution Architect with deep expertise in SAP CRM / CX (customer service, marketing, and sales) , as well as cloud platform integration. The successful candidate will lead the design and delivery of end-to-end customer experience solutions, ensuring seamless integration with other SAP and non-SAP systems. This role requires strong technical leadership, stakeholder engagement, and the ability to translate business requirements into scalable SAP solutions.

Key Responsibilities

  • Support presales activities including RFP / RFI responses, solution demonstrations, and license engagements .
  • Deliver customer experience strategies aligned to client business objectives.
  • Lead solution architecture design for SAP CX / CRM implementations using SAP CPI or other SAP BTP services for end-to-end system integration.
  • Conduct workshops, requirements gathering, and solution blueprinting with business stakeholders.
  • Guide and mentor team members in solution design, configuration, and integration best practices.
  • Provide technical leadership to cross-functional teams, ensuring high-quality project delivery.
  • Perform configuration and technical tasks throughout project lifecycles.
  • Ensure compliance with SAP best practices , data governance, and security standards.
  • Engage in industry workshops and conferences to remain current with SAP CX, SAP Business AI, and broader CX / CRM innovations.

Qualifications & Certifications

  • Relevant Information Systems / Technology Tertiary qualification.
  • SAP CX certifications (SAP Certified Application Associate or SAP Certified Technology Associate in CX areas – Service, Marketing, Sales).
  • SAP Activate certification (for project management).

    • Skills & Experience

  • Deep understanding of customer engagement processes , including sales, service, marketing, and commerce in both B2B and B2C contexts.
  • 10+ years of SAP CRM / CX solution delivery experience across industries (Utilities, Retail, Mining, Public Sector, Banking, Logistics, Media).
  • Demonstrated ability to lead order-to-cash, service management, loyalty management, and case management projects .
  • Knowledge of cloud architecture principles , security, scalability, and performance optimization.
  • Hands-on project experience in SAP CX implementations, from design and blueprinting through to delivery (configuration) and post-go-live support. An agile delivery experience would be an advantage, with proven ability to work in cross-functional teams and guide project execution.
  • Expertise in business process design , RICEFW development, testing approaches, and cutover planning / strategies, with a focus on delivering seamless SAP CX implementations.
  • Strong solution architecture skills . Must be able to produce architectural diagrams depicting the end-to-end CX solution within the client system landscape and integrations with SAP or non-SAP systems. Hands-on experience in integration with ERP / S4HANA is required.
  • Extensive SAP CX expertise across soluções such as : Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Customer Data Cloud.
  • Experience with SAP Integration Suite (CPI, API Management, Event Mesh) and related middleware technologies.
  • Knowledge of SAP Business AI (or other AI tools) with the ability to apply AI capabilities in designing innovative SAP CX solutions that drive customer and business value
  • Strong client engagement, stakeholder management, and team leadership skills, with the ability to align technical solutions with business objectives.
  • Excellent communication and presentation skills , with the ability to translate complex technical concepts into clear business language.
  • Integration Leadership (SAP Integration Suite & Third-Party Systems)
  • Customer Experience & CRM Strategy
  • Team Leadership & Knowledge Transfer
  • Agile Delivery & Project Governance

    • Remuneration

    This is a fulltime role with market related remuneration based on experience.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology and Customer Service
  • Industries IT Services and IT Consulting

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    Solution Architect • Johannesburg, Gauteng, South Africa