Highveld, Centurion, South Africa | Posted on 09 / 12 / 2025
The primary purpose of this role is to provide day-to-day support to Korridor on all applications currently in Production, as well as those newly deployed to Production.
The Application Support Specialist will be responsible for investigating and resolving issues when applications encounter problems, as well as performing updates and ensuring system stability.
Post-production, the Application Support Team will be the sole custodians of these applications.
Key Responsibilities
- Support Global and Regional Operations teams in the identification, diagnosis, and resolution of application-related incidents.
- Act as the first point of contact for application issues, ensuring timely response and resolution to minimize business disruption.
- Collaborate closely with Development, Infrastructure, and Product teams to escalate and resolve issues effectively.
- Maintain accurate documentation of incidents, resolutions, and changes applied.
- Continuously monitor application performance and proactively identify potential issues.
About the Role We are seeking a driven and proactive Application Support Specialist to join our dynamic team. This fast-paced role requires strong problem-solving skills, attention to detail, and the ability to troubleshoot and resolve technical issues quickly. The successful candidate will ensure seamless support for business operations and play a critical role in maintaining the reliability and performance of Korridor’s applications.
Duties and Key Areas of Responsibility
Main Duties
Undertake operational IT support tasks as directed by the Line Manager.Receive, log, and manage incidents applicable to front-line support.Investigate and troubleshoot application, database, and integration errors.Provide IT operational support for all software-related issues, incidents, and requests.Execute deployment of DataFixes and CodeFixes to Production (with necessary approvals).Take ownership of customer issues, follow up on their status, and communicate progress in a timely manner.Ensure adherence to customer Service Level Agreements (SLAs).Maintain composure and a high degree of availability under pressure.Develop and maintain a knowledge base to continuously improve resolution timelines.Provide standby assistance after hours, including weekends and public holidays, as per the support schedule.Test Standard Operating Procedures (SOPs) provided by development teams to ensure solution quality post-production.Collaborate with cross-functional teams (Development, Operations, and Business) to identify problems and design seamless production solutions.Ensure support tickets delivered to the business meet requirements, while providing feedback to IT for continuous improvement.Analyze and categorize tickets into Maintenance, Bugs, and Enhancements.Submit Analysis Documents for all Maintenance and Bug tickets to enable prioritization by the Development team.Requirements
Matric (Grade 12) required.Applicable degree / diploma in Computer Science, Information Technology, or equivalent (or currently studying towards one).3–5 years of experience in Application Support or a similar technical role.Experience within fintech, logistics, or other high-volume transactional systems.Familiarity with monitoring tools such as Grafana, CloudWatch, and Elmah.Strong knowledge of SQL and ability to read C# code.Exposure to the ITIL framework (Incident, Problem, and Change Management).Experience supporting both Microsoft Windows and Linux operating systems.Customer service / support experience in a similar technical environment.Desirable : Experience using call logging systems.Desirable : Experience analyzing logs and working with CloudWatch.Additional applicable certifications will be advantageous.Self-motivated and driven, with a strong desire to provide excellent customer service.Demonstrates effectiveness in all areas outlined in the role’s responsibilities.High integrity and honesty; ethical behavior is non-negotiable.Reliable, dependable, and accountable.Strong customer service focus and dedication to resolving issues efficiently.Excellent interpersonal and communication skills.Strong work ethic and commitment to quality.Quick learner, adaptable, and able to work effectively in a fast-paced environment.#J-18808-Ljbffr
