Senior Group Manager - Call Centre Operations Night Shift

Senior Group Manager - Call Centre Operations Night Shift

WNS Cape Town, Western Cape, South Africa

Senior Group Manager - Call Centre Operations Night Shift

WNS Cape Town, Western Cape, South Africa

Get AI-powered advice on this job and more exclusive features.

Company Description

Company Description

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.

To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.

Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.

Growth and development of team.

Essential

• Minimum 5 years' experience in a large contact center manager
• Minimum 3 years' experience in operational service, sales and / or retentions
• Thorough knowledge of contact center technology
• Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)

Preferred

Online Retail experience

Qualifications

Essential

Preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Outsourcing / Offshoring

Referrals increase your chances of interviewing at WNS by 2x

Get notified about new Senior Operations Manager jobs in Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa ZAR40,000.00-ZAR55,000.00 1 month ago

Cape Town, Western Cape, South Africa 5 days ago

Senior Group Manager - Operations - South Africa

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 22 hours ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 6 months ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa ZAR35,000.00-ZAR40,000.00 1 day ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Senior Operations Manager - Utilities Contact Centre

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 22 hours ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 4 hours ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa ZAR1,500,000.00-ZAR2,100,000.00 4 days ago

General Manager - Fresh, local all day venue

Cape Town, Western Cape, South Africa 3 months ago

Business Requirement Manager (Sales Excellence & Operations)

City of Cape Town, Western Cape, South Africa 4 days ago

General Manager - Operations BPO AIRLINE

Cape Town, Western Cape, South Africa 5 days ago

Cape Town, Western Cape, South Africa 1 month ago

General Manager - Operations BPO AIRLINE Campaign - Graveyard Shift

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 days ago

Software Engineering Manager (Fulfilment Web)

Cape Town, Western Cape, South Africa 2 weeks ago

Software Engineering Manager (Fulfilment Web)

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa ZAR25,000.00-ZAR35,000.00 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr