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Technical and Quality Support Specialist
HyperionDevZA12 days ago
Job descriptionWe are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills. As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement. Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios Estimate, prioritise, plan coordinate and execute test plans pre and post deployment Perform thorough regression testing when bugs are resolved Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests Critically view UI / UX and suggest improvements for both internal and external customers Track quality metrics like bugs logged, resolved, time taken, open defects, etc. Stay up to date with best practices, tools and testing strategies Proven experience in Technical and Quality Support Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements Familiarity with regression testing techniques Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment Strong attention to detail and a commitment to delivering high quality work Knowledge of UI / UX principles and the ability to identify areas of improvement Familiarity with bug tracking systems and experience in tracking and reporting quality metrics Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment Bachelor’s degree in Computer Science, Engineering, or a related field ICT jobs
Job title : Technical and Quality Support Specialist
Job Location : South Africa,
Deadline : October 17, 2025
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Technical Specialist • ZA