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Resort Spa Lead Therapist

Resort Spa Lead Therapist

Whim HospitalitySprings, Gauteng, South Africa
2 days ago
Job description

Become the Spa Lead Therapist at Folklore Spa!

Are you ready to take your career to the next level in the spa and wellness industry? Folklore Spa, the exciting new addition to Camp Lucy under Whim Hospitality, is seeking a dedicated and skilled Spa Lead Therapist to join our team. If you have a passion for wellness, exceptional guest service, and leadership experience, we want to hear from you!

About Folklore Spa

At Folklore Spa, we are committed to delivering an unparalleled wellness experience in the beautiful Texas Hill Country. Our mission is to provide guests with a tranquil environment where they can relax and rejuvenate. As part of our team, you will play a pivotal role in creating memorable experiences and maintaining the highest standards of service.

Position Summary

The Spa Lead Therapist will oversee a team of therapists, ensuring exceptional spa services while also providing high-quality treatments. This role involves training and mentoring junior staff and actively shaping the spa’s treatment offerings to enhance the overall guest experience.

What You’ll Be Doing

  • Service Delivery :

Provide a range of therapeutic services, including massages, body treatments, and specialized techniques, ensuring that all services meet the highest standards.

  • Customize treatments based on individual client needs and preferences.
  • Team Leadership :

    • Lead, train, and mentor a team of massage therapists and estheticians, fostering collaboration and growth within the team.

  • Conduct regular staff meetings and training sessions to enhance skills and ensure continuous learning.
  • Guest Experience :

    • Ensure guests receive a warm welcome and personalized care throughout their spa visit, with clear communication about treatments.

  • Gather guest feedback and implement improvements to elevate their experience.
  • Operations Management :

    • Assist with scheduling and coordinating therapist appointments to ensure optimal coverage and service delivery efficiency.

  • Collaborate with other departments to enhance overall spa operations.
  • Treatment Development :

    • Stay informed about industry trends and integrate new modalities and techniques into our service offerings.

  • Contribute to the development of spa treatment menus and promotional packages.
  • Health and Safety Compliance :

    • Ensure adherence to health, safety, and sanitation regulations, maintaining a clean and safe environment for guests and staff.

  • Performance Monitoring :

    • Monitor and evaluate staff performance, providing constructive feedback and recognizing exceptional service.

  • Assist in conducting performance reviews and setting goals for team members.

    • What We’re Looking For

  • Education : Completion of a recognized massage therapy program and certification / license in massage therapy as required by state regulations.
  • Experience : A minimum of 3-5 years of experience as a massage therapist, with prior leadership or supervisory experience in a spa environment preferred. Strong knowledge of various massage techniques and body treatments, with the ability to customize services based on guest needs.
  • Skills : Excellent leadership and interpersonal skills, with a passion for mentoring and developing team members.
  • Personal Attributes : A professional demeanor and commitment to delivering high-quality service. Organized, detail-oriented, and able to thrive in a fast-paced environment.

    • Why You Should Join Us

  • Exciting Opportunity : Play a crucial role in shaping the guest experience at Folklore Spa, which opens on December 2nd!
  • Competitive Compensation : Earn hourly, plus gratuity and commission opportunities. Based on experience.
  • Supportive Environment : Join a talented team that values collaboration and personal growth in the wellness industry.
  • Flexible Scheduling : Enjoy a schedule that accommodates your lifestyle while meeting the needs of our guests.
  • Professional Growth : Opportunities for career advancement as you develop your skills and lead our spa team.

    • If you’re passionate about enhancing guest experiences and are ready to lead, apply now to join the Folklore Spa team!

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    Spa Therapist • Springs, Gauteng, South Africa