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Team Leader : FS Credit
TFGZA17 days ago
Job descriptionSchedule Attendance - To ensure that individual and team attendance is in line with the schedule provided. Schedule Adherence -To ensure that individual and team adhere to WFM schedule in line with operational requirements. Productivity - To ensure that the team and departmental targets are met contributing to the overall achievement of departmental targets. To maximize people productivity through following the correct departmental and people management processes. (E.g. IR, Performance Management, Recruitment, coaching etc.) To make sure that the team maintains all-round professional customer experience in order to achieve the desired outcome in line with departmental standards. To build and maintain relationships with relevant stakeholders (Internal and external). To drive team compliance to legislation, policies and procedures, aligned to the departmental standards. Matric - Essential Contact Centre Certificate or equivalent - Desirable 6 months Supervisory Experience (Contact Centre experience) 1-2 years Management Experience Retail experience Computer Literacy (Microsoft office) Relevant system knowledge (Vision. Odyssey. Alpha etc) Relevant legislation (NCA, POPI, CPA, DCA etc) IR knowledge Microsoft office Telephone skills Communication skills (written and verbal) Stress Management skills People Management skills Analytical thinking skills Decision making skills Presentation skills Reporting skills Planning and organizing Staff scheduling inputs Numerical skills Decision Quality - consistently makes timely, well-rounded and informed decisions Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Collaborates - effectively works with others to achieve shared goals Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Customer Service jobs
Job title : Team Leader : FS Credit
Job Location : Western Cape,
Deadline : October 10, 2025
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Team Leader • ZA