Onsite Team Leader (54571)
Ntice Sourcing SolutionsJohannesburg, ZA7 days ago
Job descriptionAre you a client-focused IT professional who thrives on building relationships, leading high-performing teams, and delivering exceptional service? We're seeking an Onsite Team Leader to oversee a team of engineers supporting multiple client environments, ensuring world-class ICT delivery, operational excellence, and client satisfaction In this role, you'll act as both a strategic leader and a trusted client partner, managing SLA performance, resolving escalations, and maintaining strong communication between technical teams and business stakeholders. This position requires a confident, service-oriented personality with the ability to manage diverse priorities while motivating and developing a skilled technical team Manage end-to-end onsite service delivery, ensuring SLA compliance, service consistency, and client satisfaction Lead, mentor, and develop onsite engineers and team leads, fostering accountability and professional growth Serve as the key client interface, building strong, trust-based relationships and providing clear, solution-driven communication Oversee resolution of complex technical issues, conducting root cause analysis and implementing preventative measures Represent onsite teams in client governance and risk review meetings, presenting operational insights and improvement plans Monitor service performance trends, identify recurring issues, and implement process and efficiency improvements Collaborate cross-functionally with Service Delivery and Account Managers to identify optimisation and cost-saving opportunities Prepare and present operational reports, SLA dashboards, and governance summaries for both internal and client stakeholders Promote a culture of professionalism, ownership, and continuous improvement within the onsite service teams Minimum 5 years' experience in IT support roles, with at least 2 years in a leadership or team management position Strong understanding of Microsoft 365, networking, and infrastructure fundamentals Proven experience managing teams and client escalations within an MSP or ICT service delivery environment Confident communicator with excellent interpersonal and presentation skills, capable of engaging with senior stakeholders Demonstrated experience in client-facing environments, balancing technical performance with relationship management Knowledge of ITIL frameworks and service governance (certification advantageous) Experience in risk management, SLA reporting, and operational performance tracking Financial and commercial awareness with exposure to budgeting or cost management preferred Valid driver's licence and reliable transport required Hybrid role : a mix of on-site client visits and office-based coordination After-hours availability may be required for escalations or governance meetings ICT jobs
Job title : Onsite Team Leader (54571)
Job Location : Gauteng, Johannesburg
Deadline : November 21, 2025
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Team Leader • Johannesburg, ZA