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Regional Customer Success Manager

Regional Customer Success Manager

fibertimeCape Town, Western Cape, South Africa
7 days ago
Job description

fibertime™ is a pay-as-you-go uncapped fiber internet solution designed for township markets. Users can instantly access 100mbps fiber internet from the safety of their homes without contracts or installation fees. The service is affordable, with rates starting from R5 a day, and aims to enhance the internet experience for all users.

WHAT WE ARE LOOKING FOR :

We’re looking for a Regional Customer Success Manager; a street-smart, commercially savvy, community-grounded leader; to drive sales, operations, and people growth across multiple fibertime™ Service Centres in your province.

This isn’t a desk job. You’ll be on the ground, leading teams, driving revenue, building relationships, and ensuring that every customer not only connects to fibertime™, but stays connected and loves their experience.

If you’ve cut your teeth in FMCG or retail and you thrive where brand meets street, targets meet heart, and numbers meet impact, this one’s for you.

Your Mission

Lead fibertime™’s regional customer and sales engine - ensuring every home that gets connected, stays connected, and becomes part of the fibertime™ community.

WHAT YOU'LL DO (AND LOVE DOING) :

Sales & Growth

  • Drive regional revenue and customer growth across multiple townships.
  • Set, monitor, and exceed sales targets for each community.
  • Guide Customer Success Managers on daily execution and performance tracking.
  • Identify new opportunities and partnerships that expand reach and adoption.

Customer Experience

  • Champion the customer journey from first install to loyal adoption.
  • Ensure every customer success area delivers a consistent, world-class fibertime™ experience.
  • Monitor satisfaction metrics and resolve escalations within SLA.

    • Community & Brand

  • Be fibertime™’s face in your region — visible, active, trusted.
  • Build relationships with ward councillors, landlords, community leaders, and spaza owners.
  • Run impactful local activations and events that drive awareness and connection.

    • Operations & Performance

  • Oversee day-to-day customer success operations and regional performance.
  • Use data and dashboards to translate insight into action.
  • Ensure teams are equipped, compliant, and accountable.
  • Collaborate with Network and Support teams to maintain high uptime (98%+).

    • Leadership & People

  • Lead, coach, and inspire 3–5 Customer Success Managers.
  • Develop local talent and create future leaders.
  • Build a high-performance culture based on ownership, teamwork, and results.

    • WHAT YOU BRING TO THE TABLE :

  • 5+ years’ leadership experience in FMCG, retail, or regional operations (multi-site).
  • Proven record in sales growth and people management.
  • Passion for grassroots markets and township economies.
  • Solid business acumen you understand sales, margins, and profitability.
  • Excellent communication and stakeholder management skills.
  • Driver’s license and own reliable vehicle.
  • Data-driven mindset — you can turn numbers into stories and stories into action.

    • WHY JOIN FIBERTIME™ :

  • At fibertime™, you won’t just work; you’ll build something that matters.
  • You’ll lead a team of proud “FiberFighters” connecting real communities to real opportunities.
  • This is your chance to turn purpose into performance, and hustle into impact.

    • #J-18808-Ljbffr

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    Regional Manager • Cape Town, Western Cape, South Africa