Housekeeping Manager

Purpose of the Role: To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures

Key Responsibilities Include but Are Not Limited To

• Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters
• Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct
• Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements
• Plan and allocate daily duties, room lists, cleaning schedules, and checklists
• Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met
• Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk
• Maintain consistently high standards of cleanliness, presentation, and guest service
• Oversee guest and hotel laundry services in line with hotel standards
• Ensure full compliance with health, safety, and hygiene regulations
• Develop, implement, and maintain housekeeping and preventative maintenance checklists
• Conduct daily briefings, training, and performance management sessions as required
• Manage staff performance, discipline, and development where necessary
• Develop and update housekeeping procedures, standards, and operating processes
• Compile weekly staff rosters in line with occupancy levels and operational needs
• Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage
• Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times

Criteria

• Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment
• Strong leadership and people management skills
• Exceptional attention to detail and quality standards
• Good organisational and communication skills
• Knowledge of health, safety, and hygiene legislation
• Ability to work shifts, weekends, and public holidays