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Sales Team Leader - Marketing Agency (project based)

Sales Team Leader - Marketing Agency (project based)

Division50WorkFromHome, Gauteng, South Africa
2 days ago
Job description

Overview

Account Manager - Events & Telemarketing (Remote, Project-Based). We are seeking a detail-oriented and proactive Account Manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination.

Key Responsibilities

  • Call Center Oversight : Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
  • Quality Assurance : Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
  • Content & Script Management : Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
  • Team Coordination : Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
  • Reporting & Analytics : Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
  • Strategic Planning : Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
  • Timeline Management : Set and manage project timelines, ensuring all deliverables are met on schedule.

Requirements

  • Proven experience in account management, call center management, or telemarketing leadership.
  • Strong understanding of quality assurance practices and call center metrics.
  • Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment.
  • Exceptional communication skills, both written and verbal.
  • Proficiency with project management tools, reporting software, and spreadsheets.
  • Availability to work in sync with South Africa's time zone.

    • Benefits

  • Type : Remote, project-based contract.
  • Compensation : Competitive, based on experience and project scope.

    • Additional Details

  • Seniority level : Mid-Senior level
  • Employment type : Temporary
  • Job function : Business Development
  • Industries : IT Services and IT Consulting

    • Potential applicants are encouraged to apply. This role is based in South Africa and requires alignment with local time zone for meetings and reporting.

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    Team Leader • WorkFromHome, Gauteng, South Africa