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Sales Clerk : Parts (Agrifriend)

Sales Clerk : Parts (Agrifriend)

SenwesZA
11 hours ago
Job description

Job title : Sales Clerk : Parts (Agrifriend)

Job Location : Western Cape,

Deadline : October 30, 2025

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EFFICIENT CUSTOMER SERVICE

Core Tasks :

  • Establish and maintain strong relationships with customers by providing prompt, friendly, and knowledgeable service.
  • Identify customer needs accurately and offer the most suitable parts and solutions.
  • Record and track customer requests, ensuring timely follow-ups and responses.
  • Handle customer queries and complaints professionally, resolving issues quickly and efficiently.
  • Maintain strong relationships with suppliers to facilitate seamless procurement and supply of parts.
  • Ensure all customer interactions adhere to company policies and service standards.
  • Assist customers in understanding product warranties, returns, and exchange policies.

    • SALES AND MARKETING ACTIVITIES :

    Core Tasks :

  • Assist in planning and executing promotional activities such as farmers’ days, trade shows, and product demonstrations.
  • Engage in seasonal marketing efforts, identifying customer demands before and after peak seasons.
  • Market specific agent brands through targeted sales strategies and promotional initiatives.
  • Process customer orders accurately and ensure timely fulfilment.
  • Identify and recommend appropriate spare parts based on customer requirements, using catalogues and digital databases.
  • Perform counter sales, ensuring customers receive the right products at competitive prices.
  • Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
  • Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
  • Identify lost sales opportunities and report them to management for corrective action.

    • GENERAL HOUSEKEEPING AND ADMINISTRATIVE ACTIVITIES :

    Core Tasks :

  • Ensure compliance with all Health and Safety regulations in the workplace.
  • Keep the sales area and storage areas clean, organised, and well-maintained.
  • Merchandise products effectively, ensuring shelves are stocked, organised, and visually appealing.
  • Pack and pick stock efficiently to support sales and inventory management.
  • Assist in setting up displays and exhibits for promotional events and product showcases.
  • Perform ongoing stock balancing by checking inventory levels and reporting discrepancies.
  • Participate in quarterly stock-taking exercises to ensure inventory accuracy.
  • Maintain records of sales transactions, stock movements, and customer interactions for  reporting purposes.
  • Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
  • Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
  • Identify lost sales opportunities and report them to management for corrective action.

    • JOB REQUIREMENTS

  • Qualifications :  National Senior Certificate
  • Requirements :   At least 1 year relevant spares sales experience.
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