Store Manager Gateway Mall, Umhlanga

Store Manager Gateway Mall, Umhlanga

Retail | R15,000 - R17,000 basic + commission, annual bonus, and benefits

About Our Client

Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to customer experience and employee development, they continue to grow and succeed in a competitive market.

They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.

The Role : Store Manager Gateway Mall, Umhlanga

The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Key Responsibilities

Lead, mentor, and inspire store staff to achieve sales and service excellence

Oversee daily store operations with a strong focus on efficiency and accuracy

Create and manage staff schedules and rotation plans for flexi and permanent employees

Monitor KPIs, sales performance, and implement strategies to meet targets

Conduct coaching, mentoring, and disciplinary discussions when required

Maintain high standards of visual merchandising and store presentation

Ensure exceptional customer service and handle escalations effectively

Motivate the team and resolve conflicts with professionalism and maturity

About You

Minimum 3 years of experience in retail store management

Matric certificate (essential); additional retail or management qualifications an advantage

Strong leadership and team management skills

Confident in handling staff performance management, discipline, and conflict resolution

Strong ability to monitor and drive KPIs and sales targets

Excellent communication and interpersonal skills

High attention to detail and ability to multitask under pressure

Proactive problem-solver with a mature, reliable, and responsible approach

Flexible to work retail shifts, weekends, and public holidays