Executive Housekeeper

SUMMARY

To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Residential modules to be developed, implemented and maintained. Maintain high service levels to ensure high guest satisfaction.

MINIMUM REQUIREMENTS

Qualification : Applicable Tertiary Qualification in Housekeeping / Hospitality

Management.

Experience : Minimum of 2 years’ experience in the same or similar position

Proficiency in Microsoft Office (Word, Excel and Outlook in particular)

Opera Experience Advantageous

Generic Competencies : Interaction with Others; Personal Effectiveness; Communication; Cognition / Thinking; Management / Leadership

Unique Competencies : Managing Work; High Attention to Detail; Managing Conflict;

Leadership and staff development

DUTIES AND RESPONSIBILITIES

Management

• Manage the Housekeeping Department efficiently in accordance with company policies and procedures
• Manage all housekeepers and supervisors
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Investigate complaints about services and equipment, and take corrective action
• Resolving any guest problems or complaints when possible and ensuring management are kept informed
• Inspection of work performed to ensure that it meets specifications and established standards
• To ensure effective liaison between Reservations, Front Office, Housekeeping & Maintenance
• Act as a Manager on Duty when required
• To attend all management meetings as required
• Inspect and evaluate the physical conditions of facilities to determine the type of work done
• Monitor trends within your industry and make suggestions on how these can be improved and implemented
• To assist all HOD’s in the department with anything they may need to perform at their highest level and to relieve them while they are on annual leave, days off sick or other
• Monitoring of staff efficiency and the day to day administration and operational functions
• Confirm daily housekeeper allocations are completed to ensure maximum productivity
• Ensure supervisors sign off daily allocation slips and have filed accordingly
• Maintain good communication with the Assistant Executive Housekeeper and Supervisors

Operations

Responsible for the overall cleanliness of rooms and public areas

Ensure that total guest satisfaction is maintained in the areas under Housekeeping control

Ensure the smooth operation of Housekeeping on a daily basis

Ensure that adequate supplies of cleaning materials are available

Select suitable cleaning materials for different types of linen, furniture, flooring and leather

Follow procedure for the use of chemicals and cleaning equipment to prevent damage

Executive and supervisor to send daily maintenance issues not resolved, by end of day, to the Project Leader, Host Manager, Facilities Manager, Residential Specialist and Online Host from their own email address

Ensuring guest property left behind is logged and stored in a secure location for lost property and emailed to the Host manager with a picture and description

Ensure that all apartments are serviced timeously

Ensure that all operational assets are in working order and accounted for

Ensure the housekeeping and back of house is clean and free of clutter

Regular spot checks of stores and staff canteens

Perform or assist with cleaning duties as necessary

To assist with any Village N Life properties within your scope of expertise as requested by the Chairman

Housekeeping policies and procedures adhered to

Administration

Maintenance of departmental records and reports

Staff canteens inventory maintained

Maintaining of staff files

Ensure leave planners and policies are followed

Ensure housekeeping operational, transactional and permanent files are kept up to date

Correct office procedures are adhered to by all Rooms Division departments

Training and Development

Ensure departmental induction manual is up to date and introduced to all new staff

Housekeeping modules are developed and part of your staff training

Monthly tests are issued to staff

To ensure regular on-the-job training is taking place in your departments

Train staff to take photos of maintenance issues, reports it on maintenance group and record on allocation slip

Recruitment

Ensure that the correct Recruitment Process is followed for all new recruits and internal promotions / transfers in the Company

Act as liaison with the dedicated recruitment consultants of the company

Ensure that all recruitment is within housekeeping budget and manplan

Financial

Ensure accurate and timeous submission of all reports and administrative work

Prepare and submit annual budgetary information and updates as required by Financial Manager

Ensuring correct procedures in the Housekeeping Department with regards to purchases and purchase order books

Ensure housekeeping department operates within their annual budget

Ensure all operating assets are in working order and accounted

Ensure asset list updated, checked and signed off monthly

Project management captured and submitted weekly to the financial manager for charge out purposes

The control of stock, weekly and monthly stocktakes

Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping

Ensure that the Purchase Order Procedure is followed at all times

Statutory

Ensure all staff under your control is knowledgeable regarding the Health & Safety measures

Be familiar with the Health & Safety measures of the property

Report any non-compliance

Human Resources

Hold and / or attend monthly departmental meetings with your departments

Ensure dress code of staff is up to standard

Staff files are up to date

Leave and ESS management

Holding regular performance appraisals with senior staff, identifying areas for development and training needs

Ordering, purchasing and charging out of uniforms

Staff locker monitoring and inventory

Chairing of discipline enquiries

Ensure that the dress code procedures for your department is in place and that all employees are neat and tidy

Ensure that fair and equitable discipline is applied

As a Senior Manager, you will be required to do Duty Shifts as and when required and be knowledgeable of other departmental standards during this shift.

You will be expected to be available telephonically at all times and always have access to read and respond to your emails.

The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.

REVIEW CRITERIA :

Appearance

Product knowledge

General knowledge to complete duties

Communication to staff

Communication to Management

Monthly reports

Staff Management (work performance, appearance)

Attendance

Meeting Guest Requests

Daily admin

Follow up of outstanding issues

Monthly reports

Staff training

Guest satisfaction ratings for housekeeping