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Team Leader, Universal Banking

Team Leader, Universal Banking

Standard Bank of South Africa LimitedKnysna, Western Cape, South Africa
7 days ago
Job description

Overview

Business Segment : Personal & Private Banking

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Responsibilities

  • Strategic Leadership and Team Development : Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
  • Operational Excellence and Compliance : Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
  • Customer and Business Growth Focus : Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.

Qualifications

Required Experience

  • Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.
  • 5–7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.
  • Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.
  • Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.

    • Additional Information

  • Articulating Information &Providing Insights
  • Challenging Ideas & Convincing People
  • Following Procedures
  • Generating Ideas
  • Making Decisions & Producing Output
  • Showing Composure
  • Banking Process & Procedures
  • Client Acceptance & Review

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    Team Leader • Knysna, Western Cape, South Africa