Talent.com
Customer Success Manager

Customer Success Manager

HIREXEWorkFromHome, Free State, South Africa
30+ days ago
Job description

Job Title : Customer Success Manager (Remote - EST Time Zone)

Location : Remote (Must be available during Eastern Time business hours)

Employment Type : Full-Time

About Us :

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview :

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities :

  • Serve as the lead contact for all client account management matters
  • Build and maintain strong, long-lasting customer relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate progress of monthly / quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements :

  • 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
  • Proven track record of meeting or exceeding targets in account growth and retention
  • Excellent listening, negotiation, and presentation skills
  • Strong verbal and written communication abilities
  • Experience with CRM software (e.g., Salesforce, HubSpot)
  • Ability to work independently in a remote environment and manage priorities effectively
  • Bachelor’s degree in Business, Marketing, or relevant field preferred

    • What We Offer :

  • Flexible remote work culture (must be available EST business hours)
  • A collaborative and inclusive work environment

    • Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    IT System Custom Software Development

    Referrals increase your chances of interviewing at HIREXE by 2x

    Get notified about new Customer Success Manager jobs in South Africa .

    Cape Town, Western Cape, South Africa 6 days ago

    South Africa $21,600.00-$30,000.00 1 hour ago

    Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago

    Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago

    Customer Success Manager (Podcast Company)

    Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago

    Customer Success Manager (Podcast Company)

    Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago

    Client Success Manager (Podcast Company)

    Senior Customer Success Manager (Podcasts)

    Pretoria, Gauteng, South Africa 1 month ago

    Client Success Manager (Podcast Company)

    Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago

    Senior Customer Success Manager (Podcasts)

    Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago

    eThekwini, KwaZulu-Natal, South Africa 1 week ago

    Vereeniging, Gauteng, South Africa 1 week ago

    Cape Town, Western Cape, South Africa 9 hours ago

    Centurion, Gauteng, South Africa 1 day ago

    Johannesburg, Gauteng, South Africa $400.00-$ hours ago

    Johannesburg, Gauteng, South Africa 9 hours ago

    City of Tshwane, Gauteng, South Africa 2 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Manager • WorkFromHome, Free State, South Africa