Supervisor VIP Services.INT ORT.Client Services (Airport Management)(O22401)

Job Location : , Gauteng, South Africa

Application Deadline : March 11, 2026

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Job Description

Key Performance Output

The successful candidate will be reporting to the Assistant Manager Passenger Products, and will be responsible but not limited to the following :

• Ensure that all customers comply with policies and standard operating procedures (SOP)
• Adhere to relevant statutory / legislative regulations, SOP's, operational standards, policies and practices
• Planning and organising of meetings and events as required by VIP / CIP's and group event organisers
• Ensure effective internal stakeholders' engagement in preparation for events and meetings
• Provide input into workforce planning and implement approved labour plans to ensure team is suitably staffed to meet sub-functional objectives
• Plan, organise, lead and control subordinate's activities to ensure sub-functional objectives are met or exceed
• Assure stable employee relations by managing conflict and creating a positive working environment
• Review and recommend changes to SOPs for implementation
• Assist with the implementation of ad hoc projects within set requirements
• Compile and submit Operational reports as required
• Provide relevant and specialised support to relevant stakeholders to ensure achievement of objectives
• Provide effective communication and education to VIP's and CIPs on Airport services and products
• Pro-actively identify and attend to and resolve VIP / CIP's queries using the Database
• Escalate unresolved VIP / CIP queries to relevant stakeholder
• Engage with external stakeholders to ensure the effective facilitation VIP / CIP's
• Ensure the availability of the VIP Lounge as per the Business rules and Service Level standard

Technical Skills and Experience

The following skills and experience will be required :

Competencies

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