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Customer Success Manager (Legal) - 16103

Customer Success Manager (Legal) - 16103

SomewhereWorkFromHome, Eastern Cape, South Africa
4 days ago
Job description

Overview

LOOKING FOR STELLAR TOP CANDIDATES

Position : Customer Success Manager

Working Hours : Full-Time │ 40 Hours per week │ 8 : 00 am - 5 : 00 pm PDT

Search Location : South Africa │ Latin America │ Philippines

Salary information varies by region and final offer depends on the client’s decision, interview results, and experience.

  • Philippines : $1,200–$1,600
  • South Africa : $1,400–$1,800
  • Latin America : $1,600–$2,000

Note : The final salary offer depends on the client’s decision, interview results, and experience.

Role

About the Role :

We are looking for an autonomous and highly skilled client-facing specialist who will take full ownership of the new client onboarding cycle. Given the specialized nature of our reports, a strong legal background is a requirement for this role, as you will need to understand diverse practice areas to configure our internal software correctly.

Responsibilities

  • Own the End-to-End Onboarding Process : Manage new attorney client onboarding from the initial request through to the final system configuration and successful setup.
  • Specialized Report Configuration : Configure client reports within our internal software platform. This involves making critical judgment calls to ensure report relevance and accuracy.
  • Legal Practice Area Research : Conduct targeted research into client practice areas (e.g., antitrust, privacy, intellectual property) to ensure report configurations precisely meet the client's needs.
  • Professional Client Communication : Draft and send clear, professional, and welcoming emails to new clients, setting the tone for a positive long-term relationship.
  • Process Efficiency : Work independently with minimal supervision to execute the onboarding process quickly and efficiently.
  • Qualifications

  • Legal Background (Mandatory) : Prior experience or a strong educational background in law is essential to understand legal terminology, practice areas, and the precise needs of attorney clients.
  • Mid-to-Senior Level Experience : 5–10 years of professional experience, demonstrating the ability to manage complex processes autonomously.
  • Professional Writing : Excellent written communication skills, necessary for clear and effective client-facing correspondence.
  • Tool Proficiency : Competence with Microsoft Outlook and Microsoft Teams, and a willingness to quickly master our internal software platform.
  • Nice to Have

  • AI Fluency : Familiarity or experience working with Artificial Intelligence or AI-generated reports.
  • PLEASE NOTE

    → We are looking for candidates based in Latin America, South Africa, or the Philippines.

    → Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application.

    → To start processing, submit your resume in English.

    → The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

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    Manager • WorkFromHome, Eastern Cape, South Africa

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